Premier Inn Cardiff West hotel

Stayed here before flying from Cardiff. Postives: Plenty of parking and the lady serving in the restaurant during our stay was very polite and attentive. It is close to the airport for morning flights.
Negatives: the welcome was cold, the room was run down and had not been cleaned properly (dust/hairs in visible areas of the main room and bathroom), thin walls.

Although this is an old building, I feel premier Inn have slipped here in what they usually offer. Next time we fly from Cardiff very early in the morning we'll stay at a different hotel.

Wouldn’t stay here again the staff where rude and just looked like they would rather be anywhere else. Room was dirty with cobwebs dust and grime all around the taps on both the bath and sink. The air con made random loud rattling noises throughout the night. Constant banging from upstairs and when mentioned to staff at front desk they didn’t seem bothered and said they’d sort it and didnt. There was a random fire alarm in the morning which when we asked about it the staff where just rude and didn’t care. Basically just stopped speaking to the staff because I it was intimidating. Booked breakfast in the morning and it was barely edible. The drinks like juice and milk are just in jugs not refrigerated the girl serving was moody and as soon as we sat down took our order straight away because they wanted us out. Another man possibly working in the kitchen stared at us the whole time when was eating which was just uncomfortable and made us leave as soon as we was done eating what we could. Food was slapped on a plate and presentation wasn’t the best so definitely not worth the £9.50. Just couldn’t relax. So I wouldn’t recommend , family have stayed a couple of times and it’s always the same outcome so not a one off.

We had a lovely 3 nights here in a family room! The room was hot but a fan was already in the room to use.
You have to ask the desk in the morning to refresh your room. We did have a dirty mug and no spoons given one day but the desk resolved this for us quickly and were apologetic.
We did unfortunately end up with a loud family above us running up and down all night, but the staff were very helpful and did go and speak to the family.
Due to disability we were unable to have a room upstairs as there are no lifts but if you can I would recommend asking for an upper floor room.

A very good Premier Inn in a good location, not too busy but also not out of the way. Given that it is a Prmier Inn you know what to expect but they try to go that little bit further in service. The dining experience was standard but good - nowhere near as cramped as some Premier Inns can be.

Rooms are good value and very clean.
The pub and restaurant needs a deep clean, all the tables and menus are sticky and cups are dirty. The staff are good.
The food is not bad. Would give more stars if everything was clean.

Easy to get to off the M4. The car park is a bit misleading, go to the end turn right & right again this will get you close to the reception. Staff were happy and helpful even at 9pm. We were on the first floor which wasn’t a problem for us. Didn’t notice a lift. As per usual with our previous Premier Inn stays clean rooms and very comfortable beds. I recommend that you don’t have breakfast at the Beefeater next door . Whilst in the area and you have time I do recommend the St Fagans history museum 10 minutes away.

I've always been a fan of Premier inns very clean good service and most importantly the breakfast never fails. Definitely would consider coming back if I'm in Cardiff.

My wife and I had booked for one weekend night while visiting family & friends in the Cardiff area. Reception staff were a tad off-hand - not rude, but not particularly welcoming. The room (ground floor) and bathroom were clean, but the room smelled unpleasantly musty. The bed (as with all Premier Inn beds) and pillows were very comfortable and the bedding was spotlessly clean.

However, the hotel had provided towels for one person only. From previous experience when the two of us stay in a Premier Inn, there is one bath towel and a smaller hand towel on the towel rail; the extra towels for the second person are placed in or on the wardrobe, but not this time. By the time we realised we were short of a set of towels we'd changed for bed and didn't want to go to reception to ask for towels.

It wasn't that big a deal, but it demonstrates lack of attention to detail by hotel housekeeping staff and management.

The attached Beefeater was OK for breakfast.

The whole place (hotel and Beefeater) could do with being refreshed and spruced up.