Village Hotel Cardiff

I have been coming here for 20+ years for the speedway and sadly I will not be returning! The staff were rude and the hygiene levels are below standard. The rooms were not cleaned at all, the beds were unkempt, the toilet rolls were not restocked, the bins weren’t taken out and we had toe nail clippings that weren’t ours down the side of the bed. When we asked for a high chair at breakfast it was covered in curry so obviously was not cleaned from the night before. I was then handed a spray and blue roll to do it myself. The level of service has dramatically declined and the cleanliness needs to improve drastically.

I cannot thank the staff at this hotel enough, they made our stay extra special. My family stayed for the weekend for my son's 18th, Mandy made sure everything was amazing for him including balloons, a birthday card and bubbles. The breakfast was simply stunning, a special call out here for Heidi xxx

I recently went here for 5 weeks of training . And I can't honestly praise the staff enough. Mandy, Donna, Katie were just absolutely amazing. The others were amazing too just can't remember names. The Starbucks staff were awesome too. Nothing was too much trouble for any of them. Top class service... our entire group are going to miss these fantastic group of people and I'll even pop in now and again just to say hi. The village hotel are lucky to have them and I hope they appreciate all their hard work they all do.

What a fantastic place to stay. I stayed here with a friend while playing golf for several days locally. Staff, great, welcoming and friendly. Room, comfy with everything one needs. Restaurant is modern with a good atmosphere, tasty food, a well stocked bar and if that's not your cup of tea there is an onsite Starbucks. There is an extremely well equipped gym, swimming pool with jacuzzi, sauna and steam room. My perfect day, jacuzzi, sauna and steam room followed by an all inclusive breakfast, a round of golf with some food and drink in the evening. Thank you The Village Cardiff.

Fantastic hotel in a very commuter friendly location. Great food and amazing staff. Have stayed here a number of times while traveling with Cardiff Demons Rugby Leage and Wales Rugby League. Always very accommodating to our needs.

It was an average stay but I won’t be staying again. Electronic check in system fine but the screens clearly haven’t been cleaned for a while. No explanation as to where the room can be found.

The room is very basic for the cost. Damaged furniture and blinds. Main criticism is how dark the room is. Even in daylight it’s so dark. Forget trying to do anything in the evening. The designers have obviously decided to remove any main/ceiling lights and provide lighting for ambience rather than practicality. Both would be better.

The cleanliness of the room was also to be questioned. I’m not one to go around trying to find issues but it’s visibly dirty and a basic room turnaround had only been done. I get it might be a tight turnaround but the room needs a deep clean. Floor clearly not been hoovered. Stains all over the carpet. Dust all over the blinds. Empty tissue box in the bathroom. Included toiletries not topped up. Walls paper thin - you can hear everything that’s going on in the room next door!

Restaurant is adequate and average service.

The smell in the corridors and the first room we had was horrendous. Smelled like raw sewage! Also, bit of a con in upgrading to a club room. No sky TV, reported this to the manger who came to the room, couldn't get it working and said he would sort it. Never heard from him again! Free parking with club room upgrade sounds good but it's free parking on the weekend anyway. No coffee machine in room either. Can someone from the hotel tell me what the benefit of the club room upgrade is again! The reason I give a 2 star and not a 1 is that the sports bar is great, decently priced drinks, massive screen and bar food was great. staff in the sports bar were really nice. Breakfast was meh. In closing, please sort that smell out. Absolutely ruined our stay!

The staff where all great. But the menu is very small and not much to offer unless you like a lot of burgers. The pool was good and warm. The cleaning staff did not come into the room all week had to ask 3 times for more loo roll.