Mercure Cardiff North Hotel

I requested an accessible room but it was one of the least accessible hotel rooms I’ve stayed in. Hotel room was on the third floor and I had to use a very small lift which was difficult to get Wheelchair in and out of. Doorway into Hotel room was Very narrow and I was unable to get my wheelchair through the bathroom door. And I have a standard width Wheelchair. Promised an accessible wetroom roll in Shower when I made the booking but the shower had a 30 cm step into it so I was not able to shower for three days. I will not be staying here again. Cooked breakfast was mediocre with no vegan options available. Very small step at the main entrance into the hotel which was possible in my electric wheelchair but not very straightforward. The hotel room itself was quite spacious which was a plus. On-site parking was convenient. The room key Kept malfunctioning so had to return to reception each time to have the card reprogrammed.

Don't bother wasting your money on this poor hotel, my wife and I stayed for two nights as a treat to see some of the sights of Cardiff. What a mistake. The breakfast was only average with some of the hot food not even out when we were seated. The TV wouldn't work but this was rectified. The room keys failed us a couple of times. The noise of banging door and furniture being moved around in the rooms above and even builders removing fire doors outside our room made it a very tiring, miserable stay to say the least and even after complaining to management via email the do not have the common curtesy to respond. Very Poor.

Attended a course here and didn't realise there was 2 Mercure hotels in Cardiff. This hotel is just on the outskirts of Cardiff, a48 (Same junction turn off as Newport Road). Staff were very helpful, and friendly. Overall I found the whole experience relaxing as a result. The foyer/waiting area was modern and stylishly designed. There was plenty of FREE parking available for hotel and guests, as long as you put your registration on their system. Can't comment on rooms. But will make sure to book this hotel next time I'm in the area.

Hotel was well presented but front of house staff were a little disorganised. TV remote batteries were flat, should have been an easy fix but took several trips to reception to sort.
No hotel information in the room.
Room cold and heating couldn't be switched on, mould on bathroom ceiling.
Gym has a good range of cardio equipment but no free weights.
The Hotel is next to a very busy road but our room was towards the back of the hotel and very quiet.
Breakfast was good with a range of options at the buffet, were going to have an evening meal but very limited menu and empty restaurant was slightly off putting so went elsewhere.
Quite disappointed given the price for one night, although all hotels were at a premium when we stayed due to the rugby.

From walking into the building
Reception was very poor had more of a welcoming in the local Harvester. Over priced expected breakfast for the price we payed (188) for one night stay Room was freezing complain twice in the end we brought are own heater. Never again would I stay again

Great stay, very pleasant team and lovely comfortable beds. Clean and functional, fast check in and check out, tasty and hot full English Breakfast. Will stay again, highly recommended.

An excellent hotel. very clean, helpful staff and great food. Rooms are very good and the parking is excellent. Only slightly let down by the reception/lounge/bar area which is OK but really would benefit from better layout and decor.

Not greeted as a returning guest. No acknowledgment of being an Accor member. No drinks voucher. No room upgrade and hotel was half empty. I never see points added for not having a room clean. Room was cold and barley any heating.
The only good part was breakfast was as good as normal.