/England/Italian restaurant

Frankie & Benny's

2, Civic Walk the Water Gardens, Harlow CM20 1AQ, United Kingdom

Frankie & Benny's
Italian restaurant
3.5
620 reviews
8 comments
Orientation directions
Q39V+3Q Harlow, United Kingdom
+44 1279 416135
frankieandbennys.com
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Fliss
Fliss
There's such a nice vibe here during the day. Milos is very friendly. Endless coffee refills for free. Whopping blueberry pancake biz that you cant finish. Ace
Lee Webber
Lee Webber
It was a busy night, and the Gent that served us was really apologetic. He was really friendly, and couldn't do enough for us. From when we entered, to the food bring served was about 35 minutes which I didn't think was that bad. When the food came, the portions were big. All 4 of us really enjoyed the food, and it was so lovely as we left, both my daughters said they'd had the best time. They were laughing and joking in the car on the way home...... Perfection
Kirsty Ratcliffe
Kirsty Ratcliffe
Frankie and Bennys has always been one of my favourite places to visit. On this occasion there were 7 of us looking to have a quick bite to eat at 12pm on a Saturday. The restaurant was practically empty, so we thought great quick in quick out. No chance! We only had an hour gap to order and eat, and asked the waitress if this was possible before we sat down. She advised us this was no problem what so ever. However, after 50 minutes of waiting after we order our food, it still hadn't arrived, so we had to leave on empty stomachs. The reason I have given 2 stars is because, the manager was very understanding and gave us our drinks complimentary. Which I was very grateful for as it was my birthday.
David Liddon
David Liddon
Service from the waitress was speedy and friendly. We had a large birthday party. Some of the food was good quality whilst others quite poor. Full rack of ribs was tiny dry and had no sauce. This was advertised as full rack pork fulls off the bone in bbq sauce. This was certainly not the case on all accounts. Portion sizes on some meals are huge whilst others not very filling. Mixed bag which I will not be rushing back to try again.
Andrew Oh
Andrew Oh
The service was great. Waiter who attended us was spot on. The food wasn't. Starters were good. Ordered the mixed ultimate grill but was presented with an over done steak when asked for medium rare and a chicken that could've been used as a weapon. It was so dry it felt as though it was recooked or been out for the whole day and just reheated.
My friend, who also ordered a mixed grill, said the same about an overcooked steak.
Georgina Phillips
Georgina Phillips
Great food, exceptional quality and fantastic service. There is some option for gluten free but the portions are decidedly smaller. There also isn't much choice of sides or desert. That being said, the waiter's and waitresses are all understanding and ensure that the chefs are well aware of the situation. I always love their goats cheese pizza and the full English. The lady who served us, very lovely, told me my options as gluten free and helped me make the necessary substitutions.

My friend ordered the smashed avocado (see picture) she said it was definitely her favourite thing and would certainly order this again. If you're an avocado fan, it's a must try!!
Kevin Frost
Kevin Frost
Was very surprised how quiet the restaurant was only 4 or 5 tables taken even though it was peek time, but all the other restaurants around them were very busy and some had a waiting time. Then we found out one of the reasons F&B may be empty the food portions were WOW so small - did we order from the child menu! No we didn’t.
Restaurant were great and the restaurant was clean but if food you order looks so small on the plate then this could be one of the reasons why people are not rushing to the restaurant. I know we have COVID and most restaurants have been affected by the loss of income but cutting back on the amount of food you serve on a plate maybe going too far.

Visit the restaurant but don’t be surprised if you come away with both an empty pocket and empty tummy.
Ryan Horscraft
Ryan Horscraft2 years ago
We had a brilliant time here with family for my birthday. The waitress made us feel very comfortable. When having our desserts the waitress surprised me with a small candle on it. Which we found quite sweet. Only thing that my warm waffle was cold and hadn't been heated up. But enjoyed the experience neither the less.
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