Walsh Brothers Jewellery Shop
118 High St, Beckenham BR3 1EB, United Kingdom
4.4
25 reviews
8 comments
CX5F+4G Beckenham, United Kingdom
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Monday: 9–16
Tuesday: 9–16
Wedneasday: Close
Thursday: 9–16
Friday: 9–16
Saturday: 9–16
Sunday: Close
Tuesday: 9–16
Wedneasday: Close
Thursday: 9–16
Friday: 9–16
Saturday: 9–16
Sunday: Close
Would recommend to anyone its a fantastic family ran jewelers who know what they are doing. 5 star in every department.
A massive thank you
Michael & Laura
Don’t know what’s happened but the service is now poor.
Had an item there for cleaning and another for repair. The lady looked at item that needed repairing (cracked emerald in a ring) and without using any tools said ‘sorry what am I looking at am a missing something’.
Realise now I should have gone elsewhere.
Was told a few days wait for item to be cleaned and a 2-3 week wait for the other to be repaired. They said they’d contact me when both items were ready.
I waited 4 weeks and hadn’t heard anything. I phoned, spoke to a lady and asked if my items were ready and was told that they were.
I went to collect them and was told by a gentlemen that the item for repair wasn’t ready. He roughly apologised but emphasised that they actually hadn’t contacted me implying that the lady wasn’t at fault but I was as I hadn’t waited for them to contact me. Silly me eh! Was told that it should be repaired in about another 10 days.
I phoned 11 days later risking the issue being my fault and was told they were no nearer to repairing ring.
This all took over 5 weeks!
They said they were having problems and couldn’t guarantee when they could get the item repaired.
They gave me the ring back still NOT repaired.
The last person I spoke to was Natasha whose customer care was a little more closer to what I was expecting.