H. Samuel

I called into the Chorley branch today to purchase an item and for the second time I was served by Joanne and for the second time I received wonderful service ....I’m quite a shy person when I’m out shopping but I have to say that all the assistants in the Chorley store have been very helpful and extremely polite and made me feel very comfortable....thank you again Joanne for helping me make a decision, putting me at ease, giving me wonderful service and making me feel that you have all the time in the world for me.

Great service H Samual Chorley
Will definitely shop here again

I have been shopping with H. Samuel as a loyal customer for over 20 years. My family have spent thousands over the years shopping here for gifts. I went in today to ask about having a Watch strap adjusted. The lady in store told me it would cost £20. I am fully aware this process takes less than 2 minutes, which totals £10 a minute. I personally think this is daylight robbery, so I said no, which the lady just replied "OK, Cya!". I'm not sure what H Samuel were thinking but I can happily say nor me or any of my family will ever shop with them again (The tool to adjust your watch can be bought for around a £5). The market stall 10 seconds around the corner offered to adjust my watch for around £3, which I was happily willing to Pay. I wouldn't mind but I've bought many watches from H. Samuel in the past. I've even spent £150 on a cross and chain for my daughter for Christmas very recently. NEVER AGAIN.
Rang number from reply. No resolve, but the nice lady on the phone did apologise on their behalf. In the end I adjusted the watch with a sewing needle, as the market was shut when I took it. Took me around 45 seconds, maybe a minute.

Excellent, quick ring polishing service, was done in plenty of time for the wedding

Great jewellers ideally situated in the middle of town

Friendly and knowledgeable staff. We found what we wanted and were happy with the price. Didn't have all the products but the final piece arrived earlier than the one week we were initially advised of

Nice store very helpful pleasant staff lots of beautiful things, prices range from inexpensive to higher priced items 😀

Got a beautiful ring from here but took it in for a repair. I was told I would be contacted in a week for a price (no repairs just an estimate). Contacted the online chat and I was told it would take 3 weeks. I find this absurd for a quote.

Chorley ladies treated me with respect and politely. First shop since December 2019 and I was extremely anxious but was calmly reassured. Perfect first outing in every way