H. Samuel

Good range of jewellery and watches at decent prices. Staff at Colchester are always very pleasant, patient and helpful. I went in with a broken clasp to a gold chain necklace and it was repaired within minutes at a reasonable cost. Excellent thank you!

I've been in before last year to get my engagement ring and the girl was very helpful so I wanted to return to get my fiance a watch for father's day and we had also gone in to look at wedding rings. On both these occasions we encountered Shelley (Hope I'm spelling your name right sorry!). She was so lovely and happy to help. She helped me make the right choice with the watch and done a great deal for me. We are going in soon to look at wedding rings again and I look forward to hopefully coming across her again. She was honestly amazing and can't thank her enough for all her help

I needed links taken from a watch I had received as a Christmas present. We arrived at lunchtime and asked to return in an hour. When we did the links were removed and to our delight and surprise we were not charged for the work.
I was very impressed and both the girls we spoke to were friendly, knowledgeable and helpful.

Went into store and was dealt with by zara , she was very helpful and sorted my watch very swiftly, I also enquired about a new watch as a fathers day present which she also was very helpful with . Also your store was lovely and cool 😎

What an awful experience so far.... Price discrepancy initially, but resolved, item had a stone missing. Ordered another in store for 'next day' home delivery(Friday before bank holiday admittedly) nothing by the following Wednesday, no call from the colchester team to advise. Called myself to be told none available, its a system glitch, and can order a larger size to be resized. Had decided it was to long to wait, due to being for a birthday. Visited store today, sign up saying closed due to shutter fault(it was almost fully up less 6 inches!! Called the store, however, clearly the almost fully open shutter stops them from answering the phone as well. A disgrace.

Absolutely awful customer service. Ordered there earrings T. Hillfinger, good price, for collection in store. They sold me unsealed earrings! Looking back I clearly understand that customer assistant knew it, seen it but said not even a word. When later I decided to return earrings for refund, they told me that unsealed earrings are not accepted for refund! Do you understand trick? Feel absolutely angry and used, treated as a fool. Never go back and highly not recommend to have a deal with such a dishonest and unprofessional people. Assistance on site is useless. They tell you general phrases from instructions. They not care at all. If you step in this shop be sure you are aware and strong enaugh to deal with people who want to fool you up! Record your conversation with them and make picture to of everything you buying from them . Be ready for dishonest service.

Fantastic shop got some lovely gold bracelets for my birthday and Christmas. Very helpful staff. Even got a discount. 🎅🧑‍🎄🎅

Friendly helpful service. The store had a good selection of reasonably priced watches and had just what i was looking for.