DEON LONDON Jewellery
281 Kentish Town Rd, London NW5 2JS, United Kingdom
3.7
18 reviews
8 comments
GVX5+HG London, United Kingdom
Location reporting
Claim this location
Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: Close
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: Close
The battery stopped working after 6 months. As I was offered a 1 year guarantee I took it back for replacing and was told there was a 9.99 fitting fee!!! Tony's Heel Bar 2 mins walk away charges £4.99 / £5.99, depending on size, to replace a watch battery (inc fitting) so I recommend their friendly service at 1/3 price.
Since I posted this review I have received a response from someone at Deon accusing my review of being fake. Everything I have written is absolutely true - I have lived and shopped in Kentish Town for years and I have sent a photo of the receipt - I purchased the battery on 24th August and paid by debit card. I attached a photo of the receipt below. My watch is now working fine after Stanley James replaced the battery.
When the items were returned I immediately noticed a number of problems with the service. The soldering on the charm bracelet had been done extremely poorly. The other bracelet had been restrung on the thinnest thread imaginable was half the size that it once was. It had been restrung so poorly that it would not have stayed shut even if it had been the right size.
On closer inspection I realised that they had taken at least 5 stones from this bracelet without telling us. I was absolutely distraught when I realised. When my father went back to complain the store clerk stated that they had not been able to re-string the beads- which is an outright lie as they had been on a much thicker string before. Even if that was true- why on earth would they not have said this and returned the stones to the customer?
I have attached photos. In the first one you can see the size of the bracelet that they returned to me. It would not fit a baby.
I never leave reviews but I felt absolutely compelled to do so today.
Do NOT take your possessions to this establishment. Their behaviour is appalling.
I had initially went there to get 2 wedding rings for my Fiancé and I .Needless to say I was satisfied with the service they have provided us , as I gave them an engagement ring for them to repair and size within 5 days for me to come and collect and it was repaired on time in perfect condition , it looked completely new and I totally recommend this store for anyone looking for a wedding ring.