Bonds Jewellers

I received impeccable service from a member of staff at Bonds Jewllers in Northampton last weekend, when on the search for 'that' engagement ring. Before visiting, I had been the famous areas of London and Birmingham, but just didn't fall for any particular ring.

The service and help received from one of the Ladies at the store put me at ease and helped me to choose the right ring. I am pleased to say that she said yes (phew!) and we both looking forward to visiting again to choose wedding rings in the coming months.

The most DISGUSTING customer service that I have ever had the displeasure of experiencing!

I bought a Lovelinks bead for my mother as a Christmas present. This cost me £45. The bead was worn a handful of times over the course of a month, and a number of the stones had fallen out. I contacted Bonds Jewellers to be told that I would have to pay to send the bead back, and then pay a further £15-20 to have it returned to the manufacturer to be assessed; and despite this process I was not guaranteed a refund or exchange. I was not prepared to do this as I had already spent £45 on the bead, and was not going to pay anymore money to return a faulty product. I emailed Bonds explaining that I wished to be put in contact with a manager 3 times before I even got a response! When I eventually got a response from the manager, Nikki, she told me that if I posted the bead back to Bonds, she would see what she could do. I did so.
I received an extremely unpleasant telephone call from Nikki, explaining that the damage was my own fault as it was the result of repetive knocking against another charm or work surface. I explained that this was not the case as it had only been worn a handful of times in the course of a month; she refused to accept my explanation that the item was faulty. Nikki proceeded to tell me that I should be embarrassed to return an item in this state. The phone call ended with the agreement that Nikki would call me before 2pm the following Monday, once her manager had examined the bead and a decision as to whether I would be refunded had been made. The following Monday came and 2pm passed, and I still had no phone call. Once I had eventually got in touch with Nikki again, she informed me that her manager agreed with her, and I was not going to be given an exchange nor refund. I am now in the process of contacting trading standards.
I bought a product from this jewellers, in which the stones fell out within a month of use, and I am being refused an exchange or refund. And in the process I have been told that I should be embarrassed to return the item in that state. Absolutely diabolical service.

My fiancé recently bought my engagement ring from here and its beautiful, we had some great customer service, the ladies in the shop couldn't have been more helpful when we had an issue, dealt with it quickly .

The staff in this shop show wonderful customer service. As a visitor from Australia they went out of their way to ensure I had the correct VAT documents after originally forgetting to ask for them. Enjoyable experience

Horrible service. The sales girl was rather rude and very condescending. Obviously looked down on me because I was wearing my ‘lounge around’ clothes. I left without purchasing anything. Never judge a book by its cover little lady!

I would just like to say a big thank you for your excellent customer service. I had an issue with the delivery address which meant my parcel had not been delivered. A lovely women phoned me and explained she would get a new order sent out ASAP and it arrived within 2 days. Happy its arrived in time for Xmas. Thanks

I just wanted to say that Jacqui is absolutely lovely and a credit to Bonds. The help she gave me this morning was beyond anything I could have hoped for and I am so grateful and thrilled with what turned out to be not one but two purchases (very unexpected and unplanned, but she has helped me replace a much loved lost earring).

Very many thanks.
Marina.

Very helpful, professional, friendly staff. Would highly recommend. Great jewellery too.