Ernest Jones

Excellent service as always from the staff here. They really do look after customers like friends. I am happy to recommend this branch of Ernest Jones. 👍

On a busy Saturday afternoon Darrell took time to replace the battery in my wife's watch, cheerful, very helpful and informative throughout. This isn't the first time we've had excellent service from this store and if we want anything we'll go here first. Highly recommended.

Dealt with manageress Amy and assistant becky on 2 occasions, can't praise them enough. They went above and beyond to be helpful, compared to the Derby branch that was rude and didn't want to know. I would travel the extra distance to visit this store over Derby any day

Friendly, courteous staff with great knowledge, beautiful jewellery and prestige watch brands.
Repair service that is professional and secure

Brought a wedding ring from here 3 years ago, I was surprised after only 3 years that it snapped in half ( I don't do anything strenuous that would explain this!) Take it back to the shop for a repair quote to be told over 3 weeks later that it cannot be repaired due to it being poor quality material !!!!

Fantastic experience both online and In store, I ordered a bridal set online and didn’t quite get my sizing right, I went into my local store who arranged an exchange for the next size down with no issue at all even though it was my own mistake, the lady who helped me (Amy I believe) also answered my questions about their insurance and helped me choose the right policy and set it up for me. Even when I’ve popped in just to browse I have always found the store very welcoming and friendly.

Do not buy rings from any of their branches.
Had horrible experience and requested the correct size ring upon return but instead waited a week to then get the same ring size and not the correct one.
They then had the indecency to tell me in store they can not return my money as the ring was different size to the receipt I got.
It was their mistake sending the same ring size yet they don't want to refund me.

Scammers that are after your money and they don't care about their clients.

My favourite jewellery shop in town. Very helpful staff