Group 1 Land Rover Sidcup

Mark Evans’s and David Moore really lovely guys. Really went out there way to help me with an issue on a car I brought from another branch a few months ago. They fitted me in. Fixed the problem the same day. When you buy threw range over you really do get amazing service. All the staff are happy and friendly I’n this branch 😊 they are also getting me in next week to re map my system which mark suggested I needed

I highly recommend Richard Morgan at Beadles sidcup. He made my experience when buying a new car seamless.. Always answered my emails and calls when I had any concerns or questions, no matter how many times I contacted him and there were a lot of calls over the last 9 months.

Terrible Service, had my car for almost a week try to find a fault and still nothing, worse every time I called for an update the receptionist would say: oh the guy handling the car is busy now, he’ll call you later. Which never happened. Had to bring his manager to even get a call back. In the end they couldn’t find the fault. Really disappointed, after paying so much to get car service at a reputable dealer. Also brought it another dealer found the issue in 5 min.

5 star customer service at Beadles Land Rover, Sidcup especially from Mohammed Islam. Always goes above and beyond. I have had several visits over the last couple of months and the customer service from Mohammed has always been amazing. Would highly recommend.

Excellent service throughout. Well looked after by Mohammed Islam who is a real credit to the Land Rover group. We were made to feel welcome, comfortable and kept informed at every opportunity. Would highly recommend both Beadles and especially Mohammed.

Collected my car today after leaving with Landover for about more than 1 week because of a front wheel knocking noise and it seems like after a week they have just washed my car gave the car back without even investigating about the issue.
1st book the appointment on the 08/12/22 and they said it was a rubber mat , after taking a senior technician with me for a drive he apologised and said sorry this is definitely not rubber mat "we will need to further investigate about it", then left the car with them again for another day at the end of the second day they said they are short of staff and could not check the car.
Then booked the car again for 12/01/23 since then for a week I had to ring every day to find out if the care was ready .
When you ring the reception they always say the the person who Looking after "JASMIN" is not on her desk and will ask her to call back which never happened. I cannot believe the after sales customers services you get from the place.
This is absolutely unacceptable , I will have to book my car now to another dealer for a further investigation even though I bought the car from Sidcup ,as I'm really worried about how they look into these kind of safety issues in cars and I don't want risk it .

wrote an email to the service department (delivered) and required urgent help to obtain service records on a car i was about to purchase. dealer decided not to reply to my communication and blanked me

update 30/01/23 i have emailed the new email address provided to me by the review response. I am now waiting to see if this email gets acknowledged with the service records i asked for.

Updated 30/01/2023 my problems were sorted by the only helpful team member in the company Raymond. He got back to me so quickly and discussed everything I needed to know. Good job Raymond.

If your bored of the modern world of customer satisfaction, customer centric service, after sales support this could very well be the place for you. They live and breath indifference and incompetence. Begrudgingly I have to admire their complete lack of care when confronted with reports of bad service, I often use them as an example when I talk to teams about customer service.
Some examples.
-Known issue with Catalytic convertors on Land Rovers. "well its your fault for trying to drive it like a normal car..". Apparently I should drive my car an hour each week to burn the particles. This after a trip to the alps and back!
-"For your convenience let me send you the keys on the post". Well I am here standing in front of you would be a lot more convenient if you just gave them to me....of course said keys didn't exist.
-Asked for customer service manager to call me back....the shock of the receptionist on the phone was palatable. "Well I can try but I don't think he will "
-Car in for a week. Got it back, same fault. Genuine shock that I should have thought they would have fixed it and then back to bottom of the queue.
-Brand new car, obviously stopped working within a few motnhs. Their repair breaks down within a month. Known fault, all over internet. back of the queue (obviously) and then only for diagnostics. Well its the same fault that you "fixed" and again is all over the internet. Nope sorry we need to run diagnostics and then book it in for a repair.
I know I might as well open the window and shout these issues. I will get an Email address and asked to contact them and we go again.
They need a fundamental overhaul of all their systems, Staff training, and possibly more people. Its dire.