Optical Express Laser Eye Surgery, Cataract Surgery, & Opticians: Ipswich
3rd floor, Clydesdale house, Queen St, Ipswich IP1 1SW, United Kingdom
4.4
13 reviews
8 comments
3543+R6 Ipswich, United Kingdom
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Monday: Close
Tuesday: Close
Wedneasday: Close
Thursday: 9–16
Friday: Close
Saturday: Close
Sunday: Close
Tuesday: Close
Wedneasday: Close
Thursday: 9–16
Friday: Close
Saturday: Close
Sunday: Close
After her surgery she was to see an optometrist weekly which is where the real commitment came in. From Ipswich we've so far been to Norwich twice, Chelmsford twice and now Dartford as each time she's been reviewed it seems standard practice to be referred to a surgeon. When a surgeon reviews her no action is taken, and the surgeon is unsure why she is being referred. Yes there is the option for intervention but its positioned against the fact her eyes could correct themselves in time.
And so we go on with expense to our free time and fuel costs bouncing between optometrist appointment and apparent unnecessary appointments with surgeons. I've no doubt her eyes will be fine in time and she will be looked after but OptExp doesn't feel like private healthcare. Literal hours pass between your appointment slot and when your are seen. Also the variance between the offices-come-medical-centres is interesting. Chelmsford fairly lively, and at least there's the radio and a water cooler. Am currently in Dartford, have been for 2 hours listening to what can only be described as a 20 min PR campaign on loop with endless people prattling on about how happy they are with their life changing surgery. I also learnt what forms a cataract, multiple times. TVs on the wall, not switched on. No water cooler. Thirsty. Can't comment on Norwich, they wouldn't let me in: patients only.
The most important outcome is my wife's eye health and it would be unfair to expect OptExp to predict how it's turned out and we are confident it will be fine. But there are things they can control, they could see people on time, they could recognise they are habitually behind on appointments and make the waiting environments more comfortable. They could let patients see the same clinical staff each time. Just like the advert. That's been on repeat. For the last 2 hours.
I apologise for the lengthy review, I have time to kill presently.
Edit: appointment took place. Wife cried as was told she didn't need to be here. Hasn't seen a surgeon just an optometrist followed by a senior optometrist, who is surprised a referral had been made. I am surprised at their surprise, as it seems endemic.