Arnold Library

We are visitors to Nottingham and needed to print off boarding passes. Previously we've used public libraries to do this.
We found access to the library difficult from the car park as I am disabled. However, I negotiated the different stairways and was surprised at the facility, light modern and spacious. When enquiringly about the use of the computer I was told I had to be a member. I think the guy must have been new. He was really anxious to help.
After getting permission from someone else we registered. The computers were on the first floor, more stairs! I was told I could use the lift but there have been problems !!! I did and there wasn't. After a complicated way to do the printing, my task was completed. The only concerning thing was that the angle of the computer screens were such that others nearby could read what was on my screen. Hey ho, life's not perfect.
As I was leaving I saw a fire escape door on the first floor exiting to the car park. If I could leave via this it would really help and not be as painful or time consuming negotiating the stairway out side.
I asked the lady at the desk if they had an exit from that floor to the car park. (She could see my mobility wasn't good). She said quite emphatically yes, but for staff only. I explained my difficulties and she said, staff only and there was a ramp from the main road.
Disappointed !!!
Facilities reasonable, some training needs are obvious.
Ken Matthews

Helpful staff, brilliant since renovation.

I understand some of the frustrations of the other reviews but haven't experienced them. It's well thought out in placement of books & computers.

There are accessibility issues due to its location where one of the one star reviews comes from. I assume this has been reported to council.

Libraries are so underfunded I appreciate how much they do with little. I have can always order in a book I want and renew online. They have a couple of late evening opening so you can usually find time to visit.

I joined Arnold library after lockdown.Staff is very friendly and always helpful.If I cannot find book what I am looking for Library Staff ordering it for me and email & phone text. Find Inspire curses very interesting and would use it in a future.

Very helpful staff..we were struggling to use the computer and printer but they were very understanding of 2 pensioners grappling with the I. T. Thanks again

Great library. Friendly, knowledgeable and helpful staff.

Large modern library offering a large selection of books, audio books, maps and computers. Very spacious and well laid out with large free car park (2 hours) nearby. Close to the centre of Arnold and shops. Reservations and collection service available.

I would just like to say a big thankyou to the young man behind the counter who helped us today in the library
So pleasant ,polite and well mannered
A big Thankyou for helping us on the computer
A real credit to the library

I use this place on a regular basis and I always find the staff to be helpful and supportive. Great facilities and a very calm environment that's conducive to study/learning. Seems to cater well for local groups and has a real community feel to it.