John Richard

The most unhelpful locksmith I have ever had the displeasure of meeting. My mum and dad were locked out of their house, literally across the road from his premises. Less than a minute walk. He had closed for the day but was talking to someone outside of his shop. Was not interested in helping and recommended someone else. When I asked for their telephone number he muttered that he would have to open up his shop to get the number, and he wouldn't. This guy should retire as he is out of touch and is rude and unhelpful. He is expensive too as have used him in the past and hates it when you ask to pay by card. Avoid this man at all costs. Vile.

Really rude and patronising service - it’s not often you want to walk out within 30 seconds of speaking to someone having made simple request to copy some keys. I’m also fairly sure the card machine was working fine, but was told it was broken when I asked to make payment that way. I went to Timpsons instead - they were polite and helpful.

Called out 9am, unable to unlock back door lock. Friendly guy arrived 9.30am, job done, & reasonable charge. Excellent service, thank you.

We considered getting new front bedroom windows as we couldn’t open them John fitted new locks on the windows saving us £1928. Brilliant service and a really nice chap.👍

Super quick response and home visit having reviewed my online advice request form.
Honest appraisal of the work required and the fee.
Totally professional, really polite, quick, efficient...and I’ve now got a working lock and useable front door again.
Would highly recommend and would be very happy to call John Richard again.

So the good points. The chap in the shop was friendly and they had the upvc gearbox I needed in stock....so far so good. The problem is the prices! My word £50 for a generic gearbox which I later found for £15 online. An equivalent Yale or ERA box was still only £25 with free delivery. I get that the overheads are higher in a shop and I wouldn't be writing this if I'd been charged £30 but £50 is taking advantage knowing full well my 80 year old mother's home security was compromised. I shan't be returning.

Brilliant service from Mark the locksmith. Quick on answering the call and was out within the day. Efficient and hard working and brilliant with my son who was fascinated with him!
Would recommend every day of the week!

This is a proper locksmith. Get your key cut here and it actually works unlike some other high street places. Very small customer area and restricted to one person at a time so not so good if raining! Closes early at 3pm and 1pm on Wednesday.