Telephone House Surgery

The nicest experience I’ve had at a doctors in Southampton! Staff were friendly, it was clean and I didn’t mind waiting a little longer for my appointment as it was very calm in the waiting area. My doctor was so helpful made me feel super understood and even rang up after to check id got the correct prescription- going the extra mile for her patients. A MUCH nicer experience than I have had at other surgeries previously!

I am so disappointed in the service - or lack of - with this surgery. I completely appreciate the difficulties they have to navigate with the current situation, but I have been trying to get an appointment for months. It has been reason after reason that I can't get the appointment - not being able to speak to anyone, having them cancelled, being told there was an appointment for me at a different surgery, getting there and having no appointment. The appointment is an incredibly important one and I can't help but feel so many people are being neglected when there are still safe ways to see and treat people.

A poor excuse of a doctors surgery.

The receptionists were very helpful.

Drs not helpful & couldn't care less attitude. Urgent medication still waiting for after contacting them Monday to say I would run out Wednesday.

Dr assuring me it would be ready to pick up from my chosen pharmacist Wednesday. Still no medication or a call from the doctor that was promise & more to the point still no medication that I need.

NOT HAPPY WITH YOUR LACK OF SERVICE

Disgraceful that you still can't walk into the surgery and ask for an appointment. When are you going to operate a service for your patients and return to pre covid times like the rest of us?

I never get treatment in this surgery I always have to go to St Mary Surgery I dont understand why? they have fantastic building and location even then I cant take any appointment from there ?

Never found someone to help you rude people that when you complain about how they don’t care about you they’re answer is if you don’t like go to a private

Although I have never had any complaints with this surgery I have become very frustrated that every medical appointment I have tried to make I am only offered appointments at St. Marys Surgery. The only way I can get an appointment at this surgery is to actually go there in person and book it! (This was before covid) Now I have to do a urine test but I have received a text to yet again go to St Marys Surgery to collect it! As I work full time I have great difficulty getting there during opening hours. Why oh why can I not collect it from the surgery that I am registered with?I don't know when I will be able to get to St Marys Surgery so I guess the test will have to wait. The reason I registered at Telephone House is that it is close to home. My advice if you live close to the Telephone House surgery don't register there in the expectation that you will be able to attend this surgery.

Very nice surgery, all doctors, nurses and staff are very helpful. Just a shame they've not been open throughout the pandemic and the few times I've had to visit the doctor I've had to go to st Mary's which isn't far but if you have mobility problems then it is. Can't wait for Telephone house to open again