London Gastroenterology Centre

When I had a health scare I wanted to be referred to the best, and this is certainly what I got when I saw Prof. Lovat. His reassuring and caring manner put me at ease right from the initial consultation. He was incredibly thorough and luckily for me he was able to do investigations and follow up all within 7 days, putting my mind at rest. I have no hesitation in recommending his expertise to family and friends.

January 2015

I have just undergone treatment for my Barretts Oesophagus high grade dysplasia condition
at the Wellington hospital & the London Clinic.

I am under the care of Prof Lovat who has carried out both Endoscopic Mucosal Resection & Halo Radiofrequency Ablation treatment. My two operations have been succesful and I am very grateful to Prof. Lovat, Alexandra his personal secretary, his team, staff and nurses.

From the initial consultation to my most recent follow up visit, everything has gone very smoothly.
The detailed explanations regarding the treatment, what to expect, the care, the service and attention to detail with follow up emails describing the treatment results have been very helpful in understanding & coming to terms with the treatment I have received.

I consider myself extremely fortunate to have been referred to Prof Lovat and again wish to express my heartfelt thanks to him and his colleagues.

Professor Lovat is a world class doctor who was recommended by a regional doctor as the national expert in his field. He not only successfully treated a long standing condition that caused significant distress when other doctors said no further treatment was possible but also did so in a polite and courteous manner. I could not recommend him highly enough. I would also say that the support team led by Alexandra at the clinic have always been very helpful and efficient in booking procedures and any other queries I have had.

After being privately referred and seeing all of the positive reviews, I was looking forward to engaging with this private practice. The consultation I had with the Doctor was excellent, however, the subsequent customer service has been appalling.
During a 3 week period, I have had to chase six times, for both my appointment schedule and covid test arrangements. To date I still have no information.
My last correspondence was over the phone, where I was advised this would be sorted same day, this was four days ago, I still have no information.
Quite frankly, the Doctors are really being let down by the customer service team, which is a shame.
Overall, it's been a frustrating and disappointing experience, which is the last thing you would expect from a private clinic.

Professor Lovat is professional, friendly, knowledgeable. After seeing many different gastroenterologists before, he’s the first and only one who explained things to me very clearly and made me feel a lot better right away. I couldn’t thank him enough and was a real pleasure to meet him virtually.

This place is a joke - but the joke's on me, sadly.

I got in touch with London Gastro because... I don't know why, actually. They weren't recommended by anyone. I need specialist assistance and I need the best in the field - London Gastro, with their impressive academic credentials looked the part.

My first e-mail was met with a generic reply. Each subsequent e-mail was roundly ignored (I sent 6 or 7). The phone is never being answered - literally, never. You just get to Alexandra's voicemail, which she ignores (just like her e-mails).

In short, not exactly an ideal first impression for an outfit charging up to GBP 350 per hour.

PS. In the response to the response: I called multiple times on various days, always before 17:00 - that counts as "during business hours", doesn't it?

PPS.
Thu 17-Mar, called at 16:30: voicemail; sent an e-mail : no reply.
Mon 21-Mar: sent *five* e-mails: no reply.
Wed 23-Mar, called at 15:18: voicemail.
Thu 24-Mar, called at 15:33: voicemail.
Fri 25-Mar, called at 15:05: voicemail.

Professor Lovat was kind, efficient, and effective. He took the time to answer all my questions and resolved my issue. No unpleasant surprises. I would recommend him to anyone.

Visited Professor Lovat some years ago as wanted a second opinion on an Endoscopy. I found him to be incredibly knowledgeable and honest with a degree of candour I really appreciated.

The hospital misplaced my biopsy at the time and Professor Lovat kindly repeated a second procedure free of charge (even though it wasn't his fault)

I would strongly recommend Professor Lovat and his team.