Cranford Medical Centre

They never answer the phone and when they do the answers you get from reception are No, Call back later, Call tomorrow, No appointments available, or they seem to be practising GPs themselves and heal me over the phone! The GPs themselves are very good if you ever get through to see them! Something needs to be done! I am sure there are people going unseen simply because they cannot get seen and some of them may have symptoms where early detection could make a massive difference.

Worst worst worst service ever. Doctors are not bad if you ever get through them but the people sitting at the reception to answer your call are rude and want to just put the phone down. It takes them a minimum of 30 m8ns to answer the call. They don't care and the receptions asks such stupid questions which doesn't make sense. I've been with them over 10 years. Initially they were fine but as time is passing they have dropped down considerably. One star is too much to give to the service for this surgery.

Being there for a while. Some doctors are trying to do what they can. It used to be one good receptionist but she is not there anymore. A new, old lady who is now in reception dropped off the phone 2 times because she insisted that I need to provide old documentation from 30 years back translated to English to book an urgent appointment. I have to visit them personally to book one in tje urgent problem with the health. The problem is serious and still not resolved after a 6 weeks of the sickness. Avoid this surgery if possible.

A lady doctor who has been there for long time in my GP Practice, has taken great care of my health. She is terrific. Knowledgeable, sensitive, informative. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend becoming her patient!I am very happy with my recent experience.
Thanks you Doctor.

I'm really sorry but I have to complain about one of the receptionist that is also a nurse in our practice. She would never give me an appointment even though it's really important for me to see a doctor. She will always be rude to me and never willing to help me out. I cried few times because of her bad attitude. In my opinion it's not right person on right place. Never met person like her in my life. Every time she will pick up my phone,every time when I ask her politely about the appointment she will refuse just like today. I cant walk for few days, I had my x-ray done on Monday. I had referral to bone specialist. Im walking with knee splinter as it hurts a lot. The X ray showed the bone is bit dislocated but it might be problem in tissue so I need to go back to my gp for a scan referral. I called today,to see my gp. Unfortunately this lady thinks she is a doctor and would never help me as she thinks is not necessary to see my gp. She should help others not put people down just like she is doing to me. I wouldn't call if I wouldn't have to. I know when it's time to ask for help. I'm always scared she will pick up the phone and ignore my health issues again.

Very poor service, Hospital send them request to view the medicine some lady call and book telephone appointment 24 November 2022 10am to 1150am.
I received call at 15:40 from Dr Sethi she don't know anything why she calling me then she put me on hold and drop the line because another telephone comes.
Really Cranford medical centre is finished, I request NHS please don’t give contract or hire Doctors like Dr Sethi unprofessional person.
I am heart Patient really surprise how this surgery works, really poor service.

Thanks
azhar

This GP was one of the best few years back, however the timelines have dropped below par level... Today i am still waiting to see the GP for more than hour an half when I had appointment.
There is only 1 doctor who is working doing muti task attending the patients and also guiding the new starters at reception desk.
The doctor seemed overstreched seeing the patients.
This needs high attention from NHS management for not meeting the basic principles of patient.
A survey would definetely benefit as it would give a good feedback.

Absolutely rubbish surgery. I wouldn’t even give it a 1 star. Staff are hopeless. You can never get through to anyone on reception. I had an appointment which I arrived on time for, Doctor kept me waiting for 1 hour to take a general non urgent meeting. This surgery can’t do anything correctly.