New Malden Diagnostic Centre

Very disappointed with the high cost of their ultrasound facility. My wife had an ultrasound at King Edward VII Hospital in W1, which was way cheaper. Wont be using this service again.

Very rude receptionist (blonde hair and blue eyes). I didn’t even get to explain the emergency situation and she abruptly stopped me and said “we don’t see patients and you should have an appointment” As if I know an emergency would come up!

Kind staffs,

Very rude receptionist / very unresponsive. Would happily chit chat flicking through paper work whilst knowing i am standing there for several minutes. Unprofessional conversation with fellow receptionist referencing people as "idiots". Perhaps they need to speak to themselves in the mirror.

Nothing is ever on time in this place. Always seem to be running at least an hour late. The consultants are great, but the organisation needs some work!

Diagnostic centre

Had an appointment for my 2 year old and booked appointment for 8:30am. The nurse turned up to work 45mins late - receptionist didn’t seem to care or even apologise. When the nurse finally arrived she announced that she couldn’t do it because it requires numbing cream to be applied 45minutes before and she needed a second person to help her with a child’s appointment. The receptionist and the nurse were extremely curt and blamed us for not applying the numbing cream (which no one had mentioned at any stage - nor mentioned when we were sat in the waiting room for 45 minutes)

It’s extremely frustrating as we have had the appointment for 2 weeks at this point and I don’t see how they could he so unprepared and frankly unprofessional

The medical staff where great but the two receptionist where rude, unhelpful and they where more interested in what they have for lunch and who wanted tea or coffee ?