The Trinity Medical Centre

I've been registered with Trinity Medical Centre for 18 months and have seen a doctor, nurse and physio and have had brilliant experiences. I've received appointments within reasonable timeframes, have been treated professionally and compassionately and any of my concerns and questions taken seriously. The receptionists are lovely, helpful and try to find you appointments that work for you which is different to any GP I've ever had (where normally you get what you get). Would definitely recommend them based on the experiences I've had.

I really can’t get my head around the bad reviews for this surgery. I am literally the only person I know who is extremely happy with their practice. I mostly see Dr Lui (my GP of choice since he is wonderful), so my review pertains to the care that I receive from him, as well as two of the receptionists, Chrissy and Lisa.

They are very very efficient at responding to econsults and always book quick appointments where necessary. Dr Lui is always attentive and proactive. He never comprises the quality of our care despite the huge pressures on the National Health Service. I have known awful things to happen to people as a result of GP practises failing to deliver appropriate care in a timely manner. So having an amazing GP is very comforting.

My close relative works in healthcare regulation and reminds me often how lucky I am to have a GP that provides my family with such amazing care. This is a rarity nowadays, as a result of substantial cuts by government affecting the entire National Health Service.

I am an extremely happy patient and would recommend this practice to anyone.

Had an appointment there mid afternoon on Tuesday 31st May 2022. When I arrived there where 2 receptionists on duty. I approached the One Nearest The Door....And Was Expertly Ignored For Over A Minute. No Greeting, No Discussion, No Eye Contact, No Acknowledgment At All. After About A Minute I Had Had Enough Of Her Rudeness And Asked If She Could Help Me. She Said She Was Busy And Would Be With Me In A Moment. She Certainly Wasnt Busy Answering The Phone As One Had Been Ringing Since I Walked Up To The Reception Desk Neither Receptionist Attempting To Answer It!
Eventually After A Couple Of Minutes She Indicated Where I Needed To Go, A Feat That Should Have Taken 10 Seconds But Took Nearly 3 Minutes. Shocking Customer Service!
However, It Was A Different Story When I Got To The Eye Clinic. I Was Promptly Acknowledged And Seen On Time. The Gentleman Who Administered And Carried Out My Test Was In A Different League To The Receptionist. He Was Friendly, Helpful And Kept Me Well Informed Throughout The Procedure.
My Score Of 3 Reflects The Combined Experience Of Both Encounters Here. The Eye Clinician On His Own Would Have Got A 5 Star Rating. I'll Let You Work Out The Score For The Receptionist Alone!!!!!

My 9 Months son is sick with conjunctivitis and red eye. NHS say you need see a GP in this case. But I can not even called trinity medical centre. So useless

Im absolutely disgusted how my mum has been treated she is 74 uses a walker is diabetic has a wound that needed redressing by nurse but had fall so couldn't get to surgery rang 3 days in row asking nurse to come out which was told yes coming out 4th day rang told her no nurse coming as not on computer as housebound she was left in tears & in alot of pain . My mum has been a patient for 30+ years . Disgraceful complaints going in

I am very happy with Elizabeth the Nurse with the Service she offers to patients. She is very Professional and she is clear with any information given. Elizabeth has given me advice that I have taken on board towards my health and I’m grateful for all her support.

I received excellent care from Dr Lui, who dealt with my medical condition with care and interest and humour-all welcome. There were one or two members of staff dealing with appointments and prescriptions who were extremely helpful, kind and prepared to go to all sorts of lengths to help.
Unfortunately, at other times, I found the opposite. Some examples are being told, regarding cancer medication and a repeat prescription that they had failed to fill-"Just because you're entitled to this medication, it doesn't mean you will get it".
I had a monthly implant administered at the surgery-sometimes I was instructed to collect this prescription-this often resulted in me being called in late, because the nurse was looking for the very same prescription that was in my pocket. On another occasion, I was clearly instructed not to collect it myself-when I arrived at the surgery it wasn't there and I was told to go to the chemist, collect it and return to the surgery...
The systems seem to be non-existent, the reception staff seem quick to blame the pharmacies and the bedside manner is erratic.
This is not a criticism of any particular individual.

I am so thankful to Dr Lui as he has consistently provided my family and I with amazing care. It is so comforting to know that I am able to see him as my regular GP.

Christine is also absolutely lovely and has been consistently extremely helpful over the past few months.

Would definitely recommend this practice!