Issa Medical Centre

Had an appointment with Dr Nivedita Kumari. I had 6 issues I wanted to discuss.it was a telephone appointment and she called nearly 4 hours earlier than the appointment and did not apologise for calling earlier than the expected time. She did not resolve all 6 of my health concerns and i am back to square one. Very disappointed with this doctor and she was very rude throughout the call. Has left me feeling hopeless and stressed. I do not recommend this doctor possibly try another in future. Sorry for the 1 star but this Doctor should be gone.

I called the GP yesterday. I was on hold for 40 mins. when someone finally picked up I asked for an appointment with a doctor and was told the doctor would call back the same day. I waited until 6pm but no one called back. I waited today until 12pm but I haven't had any phone calls either. I called them and heard that the doctor tried to contact me 2 times the day before and when I didn't pick up she left a message. I told the lady at the reception that I had not had any missed calls from the GP, but the lady at the reception tried to tell me that I was lying because the doctor was calling. I asked her to leave a message for the doctor to call me back tomorrow but she said I have to call at 8am to make an appointment. I said I wouldn't because it wasn't my fault the doctor didn't call. she went for the supervisor and then the supervisor said that Dr called and left a voicemail with a gif-gaf. I told her I had a phone call from o2 so I couldn't get any messages, suddenly she made an appointment with the nurse for tomorrow morning and said I could file a written complaint if I wanted. this GP is useless.

Absolutely terrible place. If I could give it a minus I would. Waited months for an app with the dermatologist. Arrived went in got asked same question, obviously not listening. The Dr didn't look at my skin didn't feel it or asked any relevant questions like how long have you had it where did it start is it anywhere else on your body. Just I don't know what ut is I will do a biopsy all of 6 mins to wait 2 months for a biopsy. Then however long for an app for results. I was very poorly with shingles and my gp said its long term shingles and the Dr I seen said there is no such thing. He didn't even look at that rash. Avoid this place if your refered I wish I had asked for another doctor.

Great facilities there and stunning new building on Garstang road, every time i have spoken with someone they have been very efficient helpful and the staff have been very friendly. The only downside is getting an appointment or even getting through to them, every time i call, all the appointments have gone, or i am number 30 in the Queue and i am waiting on the phone for ages. They need a better phone system in place to handle the amount of people waiting, or another phone line and member of staff to mann the phones.

This people have made too difficult to get an appointment. They want us to call at 8am and 1pm for the appointments and waiting time on on phone in usually half an hour. They have built a big building thinking the services will improve, but seems it has gone worse. Despite paying huge amounts on NI we don't get required and timely service. Hope they come up with some solution.

if I could give - 0 stars I would... I think the biggest joke this company without a bit of professionalism. I'm trying to make an appointment for a blood test 3 weeks after an eye check. after a week I went and they said they didn't receive any email, I went and brought them that letter from the ophthalmologist and after another week I have to come after another week to make an appointment, so practically no chance this year. I feel disgusted by these people without compassion

Honestly this surgery should be close no maners how to talk to a patients I been today seen with Dr aalia and she being rude and said go buy medicine from pharmacie not even check properly as she said I hv just 10 mints to give every patients what à rule what ever happen to patients die but they don't care un aducat dr

Every time I call they transfer me to a different department without asking what I need. I've been waiting 2 times in a queue for 30min without solving my problem!