Westgate Surgery

I had a lovely nurse today and a HCA breifly. I felt I was treated like a person and it was so nice not to feel rushed. Lovely and hardworking staff!

In the beginning the surgery was good and certainly don't have a problem with my Dr. But since covid hit I am sick and tired of the phone calls and poor service.
As a carer I was on the front line along with hospitals and supermarkets. Dr's surgeries should equally have been available and the telephone service needs to stop. More people are going to A&E wasting their time because surgery's lack appointments and care.
I don't understand how dr's can be so busy when no one can get an appointment to see them.
I have had three phone calls which I have missed and when redialing they are unable to fit me in, today I got on the emergency call list and no one called.
Needless to say I am fed up and disgusted with the customer service. So many people are suffering.

Before covid my local gp surgery were so good, but now everything is a telephone consultation no appointments available to actually see the gp.
New reception staff are rude, abrupt and dismissive and advise you to go to a local pharmacy call 111 or attend other local health centres. As far as I'm concerned they are putting unnecessary pressure on other parts of the NHS so disgusted with the service that wesgate locals receive

I tried calling eight times today and each time the surgery hung up on me. I have a 10 week old baby and was worried about the cold/virus going around in my house. It makes me wonder about the practice when you cannot get through on the phone. In the end I called the health care assistance and they were about to provide support.

The one time I saw a doctor she said I would take the advice over the health care assistance than her own when it comes to babies and breast feeding.

I've gone to the surgery several times and it appears the nurses mostly see the patients. Thankfully the nurses are pleasant to talk to.

It's been almost five years with the surgery and I would still say they need improvements. Every time I send an email I have to follow up for a response. Two of those times was a request for prescription and I informed the request had gone to the chemist serval days ago but they cannot seem to send a quick reply saying your request has been approved.

I've requested medical note to travel and have been essential refused because I'm pregnant and they do as little as possible with pregnant people.
Only when I need a vaccination would I say the surgery is great.

There's not a bad word I can say about this place. I have NEVER had a bad experience. Staff are fantastic, I never had any issues with my regular medication despite it being controlled drugs. The online aspect is superb and luckily I never had to wait too long in a phone queue. I've always felt that as a patient my concerns were listened to and if I ever did happen to have a problem I could go to them and be listened to. This is a 5 star surgery in my view - I'm very sad to have to leave after my move. Keep up the fantastic work.

Excellent surgery. My GP provides a very efficient, professional and caring patient access service. All staff are very friendly and helpful

With all the complaints regarding Doctors surgeries I just want to say thank you Westgate surgery. I phoned at 8.00 am and saw my GP by 9.50 am the same day. Excellent service and friendly staff
Many Thanks

I am a patient at this surgery. 5 star service from All who work very hard there. Although, always busy, They will fit you in asap. Always polite and happy to help. Excellent service.