Holbrooks Health Team

I would award this surgery no stars if available, receptionists very rude and very unprofessional! Be prepared to wait at least 35minutes for the phone to be answered but more often than not you are cut off. You can only get telephone appointments on the day, have to ring up at 8am but because so many people ringing up all appointments taken by 9:00 therefore you have to ring again at 8: 00the next morning and so it goes on, I’ve rang up 3 days running without any success, There are no alternative arrangements to book telephone appointments in advance and as for seeing a doctor I’m unsure that any actually work there! You could go in person to surgery by 8am to make a telephone appointment but be prepared to wait 35 minutes to speak to a so called receptionist. This used to be a really good surgery in the days of Drs Greenhaugh, Holton and Evans but really gone down the drain. If you value your health do not join or do as I’m doing and change practices, just about had enough of them!

Dear Holbrooks Health Team,

From getting an appointment to actually speaking to a GP is draining! It’s made worse by explaining your health problems over and over again when it should already be on the system!

I am well aware that GPS are inundated however going through a patient’s before calling and dealing with the issues at hand helps both the patient and yourselves.

I for one do not enjoy calling the regular doctors surgery call I have to make because I am in constant pain. I prefer being in good health as do many. We are human-beings too!

This is appalling!

Excellent service provided by Holbrook's surgery I recently came to UK with my family this is the nearest surgery i could find and went inside for help. Receptionist Jothi in the front desk helped me a lot in filling the registration form and they have registers me and my Baby on the same day I am very greatly full to this surgery I recommend this surgery.

Had an appt today which was booked by the doctor yesterday. Turned up today for the appt to be told the doctor can't see you as they are in a meeting. Did she not know this yesterday afternoon when she booked me in. Was the told that the reception staff would call me by 1pm as also needed a form signing as it should be completed by then. Turned up at the surgery at 4pm and what a surprise form has gone missing and that person is now in a meeting and can be disturbed. Whatever you do DONT join this surgery and need to see a GP. You've got more chance of hell freezing over.

The moust unprofessional gp practice and I don't blame the doctors I blame the practice management. The personnel who answered the phone for a booking shouldn't be allowed to decide if someone needs a doctor or a nurse, they are not medical trained and they should stick only withe their phone jobs. This is the place where you have to queue every morning to see a doctor and no matter how sick you are the receptionist decide if you are able to see the doctor or if you need to come meny more mornings. People life shouldn't be in the hands of a receptionist. If you have any other options look for different gp practice.

Very bad. this surgery very busy. but they are taking new patients. If your new patients please don't go over there. I tried 3 or 4 time I didn't get appointment.

I have recently joined this surgery as I was unable to get an appointment at my previous surgery. I was able to easily book my initial appointment online and then a fabulous lady on reception called Mandy helped me book my second appointment and the doctor called as promised. Very impressed.

I have had a great experience with this practice. Lisa who is on the desk is always helpful and polite and always willing to go above and beyond to help.