Castlecroft Medical Practice

Doctors are brilliant. Office girls on reception are absolutely terrible
Never answer the phone. You can stand at reception and see into the office and the phones just ring while they chat between themselves.
When you do get through (after 5 attempts of holding on until the phone cuts off )your told you can only book appointments for the following week on a Tuesday and Thursday. Absolute joke
Then told to phone first thing in the morning for a same day appointment. I work nights so that won’t work.
When you say you don’t want a next day appointment and can wait till next week they say the same phone back on a Tuesday or Thursday.

The doctors need to have a serious word with the reception/ office girls. This is a disgrace and are giving the practice a bad name. As I say the doctors are some of the best in Wolverhampton, they are brilliant but the reception need a whole new team putting in place

I've made a phone call to be seen or called by a doctor as my lateral flow is positive for covid. I have mentioned that i believe I had seizures and the the fever doesn't go down bellow 39°c with paracetamol and ibuprofen! I have not been asked for any of my details. I've just been told to come back on Monday with a phone call and being told this are the covid symptoms. No guidance to call 111 or an ambulance. When I asked her if I should stay at home and die she said this is not nice of me to say something like this. She get offended. When I asked for her name she said she doesn't have to give me her name. I will go further with an official complaint as soon as I get better. For now I am waiting the ambulance. I won't recommend.

Cancelled appointment last minute 3 doctors off sick mmm golf lol need to book me in again but I can not just book time of work like them took me long enough to get this time. If you can find a new doctors surgery it would be eazyer than getting an appointment with them as there is never a doctor on

The best practice in the area post covid. Service is quick and efficient whether through GPs or nurse practitioners.

The administration at this practice is poor at best and incompetent at worst! The Practice Manager couldn't even get the paperwork sorted properly concerning the death of my mother-in-law, causing us a wasted journey to register her death. This has caused further grief and sadness to the family of the deceased.

Absolutely shocking. Left on hold for ages and someone picks up just to put the phone down! Reception staff are terrible

Such a wonderful GP Practice! The Doctors there have been truly brilliant in helping me care for my elderly parents, one with severe dementia. I am so grateful for all the help and support I have received. Thank you. Especially to Dr Uppala.

Fabulous Dr's and nurses, really helped my daughter and I out at lot fab Dr's.