Redlands Surgery

Phoned this morning at 8.30 only to be told that i cant make an appointment to see the doctor as an emergency, or couldnt make an appointment to see the nurse either. I found the Receptionist very rude and really uncaring of my needs then she asked me of my medical issues, thinking to myself she isnt a doctor and has no idea in what i suffer day to day, registered as partially disabled with my horrible condition. I really wonder why they would employ such a lady with this stinking attitude at the beginning of the day, would possibly understand if was the end of the day!!! Really disappointed at how unprofessional this practice is especially for Penarth.

Phoned repeatedly from 08.30am onwards both today and every day plus last week for my child who has an ongoing skin condition the dr was treating that has spread across his eye lids and all around his eyes coming down his cheeks its cracked deep and peeling itchy and bleeding and each day im told to try again tomorrow. Disgusted to treat a child like this is appalling. It would take a minute to look at him on video link or prescribe a different cream surely?

Very friendly practice, every interaction I have had with both clinical and reception staff has been a pleasant experience. Every single time I've rung at opening time I've been able to get an appointment on the day. Thankyou for your hard work.

Literally impossible to get an appointment. After a week of phoning daily for a week. I called again today to find I was 48 th in the queue! I called at the end of the day and was told by the receptionist that I either had to wait a month or get my husband or friend to sit on the call for me in the morning. ( impossible for me to do with my job)
Phoned 111 to see if we could by pass the surgery, who said we had to go through the surgery referral for an x ray. Going to change surgery’s to one which might actually enable me to see a doctor.

Can only get an appointment if the issue you're experiencing is labelled 'an emergency'. Otherwise they don't take you seriously and you enter a process of being asked to call back the following day again and again. Excellent nurses and Doctors when you do get seen but the way the practice is being run with receptionists needs to be reviewed.

Patients need to be treated with: Kindness, Dignity and Respect.

And this is not happening when you call up. Staff are rude, confrontational and talk over you. They do their utmost to make you reconsider if you really do need to see a Doctor.

I have sent a detailed complaint letter to the practice manager as this is absolutely disgusting and is a totally unacceptable way to run a surgery in 2022.

I hope my experience was a one off.

Edit: Had an apology from the Doctor as this was regarding one receptionist in particular. 1500 extra patients have been added to Redlands recently and they have 2 of the 4 doctors they normally have. I have changed to 3 stars rating as I believe they are a good surgery that is overwhelmed at present.

My complaint is only about appointments and interaction with receptionists. The actual care you get from the nurses and Doctors is excellent. 5 stars when and if that gets back to where it should be!

Just called and was one of the first few to call at 8:30 on the dot. Was my turn to get a answer and the receptionist hung up on me. Only for me to wait another 40 minutes and be told that all slots had been taken.

I dont usually leave negative reviews but this feels very unfair and the staff didn't even care that this came as a result of their fault, not mine. I know this isn't a problem exclusive to redlands but the fact it happens at all is disgusting.

Absolutely shocking surgery! AVOID AT ALL COSTS!!! The receptionist spoke and treated my mother like dirt!! I will be taking this matter further!!!

It's almost impossible to see a doctor at this practice. The first appointment they could offer me yesterday was a phone consultation on 21 December; they refused to let me see a doctor face-to-face. I simply despair.