Nail Addict

I have been a customer here for a few months now. Yesterday I had a horrible experience. I called to book an appointment and the lady they were free all afternoon due to no bookings. I walked in at 15:50 and the salon was absolutely packed with people literally dancing around each other in the small space. My appointment was at 16:00. I chose a marble design for one of my nails that I saw on the display they had. When I was choosing other colours for my other nails the man seemed to be annoyed that I wanted to see other options. Probably because they were so busy and just wanted me out quickly. After he shaped my nails he asked me if it was OK and I said I wanted them fully square not rounded and a few of my nails are uneven. He dismissed what I said and done a gentle swipe across one nail and just continued to paint them. When it came time to do the marble design he admitted he couldn't do it so the manager said she would. She tried about 6-7 times before she said they don't offer marble nails and just done a simple three dot design. When it came time to pay I pointed to the display showing they offer marble nails and she simply said 'yeah well we don't offer it and I didn't even charge you for the design I done'. I won't be returning here unfortunately. I had added pictures for reference including a picture from their Instagram showing they do offer marble nails. Such a disgusting experience and I'm so disheartened considering how talented some of their nail technicians are.

I've been there twice with a booked appointment and significantly running late both times. Very slow service, my nail technician actually stopped what she was doing to make a couple of personal phonecalls. Fairly decent nails.

Customer service is lovely they are all very friendly and welcoming. The nail’s themselves are so nice exactly what I asked for. The prices are also very good especially with student discount.

Today was my second time at this place and I had the rudest service ever! The technician who dealt with me appears to be the manager or supervisor of the place. Don't know her name but can describe her as the one who opens up the place in the mornings and has a child she brings along. I came back today for an infill with gel. I pointed out to her some rough parts of my nails while she was painting. She said they will all even out with another coat. I then pointed out another one to her. Her response was "you are too particular and should not come back". I initially thought she was joking and asked her 2 more times if she was serious and was actually banning me from the salon. She said yes and that usually when people are too particular they ask them not to come back because they (the technicians) are trying their best. I told her that it was improper of her to say that and it was bad customer service. She remained adamant repeated what she said, then muttered words in what sounded like Chinese, got up and a younger girl took over. The younger girl I find a lot better with her work. It was the same young girl that the first lady handed me to 1st time I attended. The customer sat next to me could not believe her ears and shook her head in disbelief. She said she heard all the lady said. I mean how much more rude can a person get. Absolutely disgusting service. Nail Addict, I have been "banned" for speaking up and pointing out uneven parts in my nails to be corrected and paid for the services. It was not free. Madam supervisor or whatever you call yourself, beware, pride goes before a fall. I will stick to my ban 🤣🤣. There are many fishes in the water.

UPDATE 12/11/22
I put the above comment on their Instagram page twice and all have been deleted. Why Nail Addict??? You don't like the truth? Perhaps, you will also delete the email I sent ?

friendly staff, lots of options for nail colours. good price and my gel nails were done very well by the guy. Would go back

Visited for the first time today following a recommendation from a friend who had her own nail salon for years. Had a faultless pedicure by Melinda and when she told me the price I thought I’d misheard. Will definitely return and highly recommend.

The best gel manicure I've had and it lasted ages! AND You can book an appointment and you are seen at that time. No wasting time waiting around.

I was in the salon for the first time in a long time due to illness. Sadly the management had to deal with a chaotic and rude customer - and at all times I felt cared for and respected, always interested in my well-being and having total care. I have seen on more than one occasion the over and above care and compassion the management shares with their clientele, measured with the rights and respect their staff deserve. Having witnessed the exchange, where the last customer who reviewed insisting they did their hands and feet because she was in a hurry but continued to change their mind (we all dream of hurry like that) I felt compelled to review of my positive experience for 3+ years. My return to my self care was affected by this customer - not ruined - due to robust management which refused to allow this customer to continue to affect the experience of others. Hats off. I appreciate your care for me and your staff. 🥰