A Exquisique
12 High St, Epsom KT19 8AH, United Kingdom
3.2
41 reviews
8 comments
8PMP+P6 Epsom, United Kingdom
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Monday: 9–19
Tuesday: 9–19
Wedneasday: 9–19
Thursday: 9–19
Friday: 9–19
Saturday: 9–19
Sunday: 10–16
Tuesday: 9–19
Wedneasday: 9–19
Thursday: 9–19
Friday: 9–19
Saturday: 9–19
Sunday: 10–16
The place has very strong chemical smell. It is also cash only place.
Then today I visited and I got ombré nails, they were not as expected at all. Some were darker than others. Poorly put on by unqualified and rude staff. Never again.
The staff are rude and unwelcoming. I understand it is essentially a quick and moderately cheap salon, but I do not expect to be treated in the abysmal manner I was, no matter how much I am paying.
Upon entering, I was told to sit.
The “head” nail technicians son (about 6 years old I would imagine) was sat on the floor in the middle of the salon, he then approached me and snatched one of his toys from underneath my chair, and proceeded to say “you’re fat” I replied “excuse me” and shot a glance at his mother who payed no attention. He then went on to repeat “you’re fat” while smirking to my face in front of numerous other customers. I was so horribly embarrassed and mortified, I didn’t know how to react and just sat there while his mother continued to allow him to abuse a paying customer (she heard him, as she beckoned him over multiple times in a different language) he eventually stopped after multiple loud outburst of rudeness and laughter from the little boy.
I should have walked out then and there but I had an important event that night and didn’t have time to wait to get my nails done (badly) elsewhere and was, frankly, too embarrassed to make a fuss. No apology from the mother, nor any other staff.
The nails were lumpy and bubbly, no mind was taken to cut the cuticles or to even file the nails evenly, and I just wished to get out of that salon and recover from the whole ordeal as soon as possible. And to top it off, the nails peeled off (the whole nail... not even in bits, the entire nail of paint came off in one bit) a week and a half later.
Go elsewhere until the staff (and their children, for that matter) have better skill sets and better manners. And the shop itself is dirty and in dire need of refurbishment.