Chalmers Opticians Ltd

Phoned on three occasions about replacing a broken lens on my Ray-ban sunglasses.
After giving the model number and size I was told that they could indeed replace the lens.
After a long, hot car journey I left them at the shop only to be phoned ten minuets later to say that they did not have the correct size.
I specifically gave them the size over the phone so that I would not have to make a long and pointless journey.
Very poor

Thorough eye examination and always a personal service. Years ago I bought a a pair of glasses and accidentally broke them in work. When I took them back to buy a replacement they swapped them free of charge because in their opinion they shouldn’t have broke. That is customer service.
Just been back to buy some new glasses and both pairs were ready for collection in under 24 hours.
Really pleased.

My family and I have been loyal customers to this practice since the 90s and we have seen a rollercoaster of changes take place here.

It seems as if Chalmers now employ newly qualified staff and let them 'have at it' with their customers, whereas before the owners themselves would do the tests and offer a very customer focused personalised service.

After a recent eye examination where I paid £30, I enquired about confirming my pupil distance and was advised that this information would be provided at an additional charge of £9. This should have formed part of my spectacle prescription information. This information has been provided to me without charge at every other opticians with the exception of Chalmers.

Suffice to say, this is underhanded, scandalous behaviour and a result of this we as a family have registered elsewhere. Small businesses don't leave the high streets, except when they're utilising underhanded business practices and parade as wolves, masquerading as sheep.

The clock is ticking for small businesses like this one that salute lackadaisically to the notion of pinching customers for every buck - it's about time we stopped treating them with such veneration and assist them by packing their bags which don't carry our money.

Had a blocked ear and decided to visit Chalmers to sort it out. Met Imogen Morgan who is a Hearing Aid audiologist and she carried out a thorough examination of my ears (with a lot more specialist equipment than your normal high street). She sorted out my problem and my hearing is back to normal. Many thanks and well recommended.

Excellent service as always from Chalmers! Friday afternoon and lens fell out of specs and little screw lost. Phone call to Chalmers and invited to go there straight away. Back in the house with job done in 40 minutes.
Couldn't believe it. Thank you so much!

I have been coming here for for many years. Even though I moved away from the area, I still travel to use Chalmers for my opticians. I have tried other, more local companies, but they have never been as good or as friendly as Chalmers

Very knowledgeable optician with great manner and expansive range of frames.
Specifically knowledgeable regarding dyslexia

Eyetest was great. They managed to fit me in the same day and everyone was really nice. Unfortunately after that it turned into a nightmare.

The frames I liked weren't in stock. I was told they could order them in but advised it might be better if I ordered them myself online for returns purposes. Ordered them, arrived the next day and dropped them off so the lenses could be fitted.

A week later my glasses are ready, everythings great, gentleman takes them away to adjust (I never asked for this.) Comes back a while later, hes snapped one of the temples. Orders replacement frames which were ready two weeks later. Had to find this out myself by repeatedly calling.

I dropped off the original frames & paid for higher index lenses three weeks ago at this point. No compensation, told I should have bought the frames from them, its at my own risk if I order online and bring them to them (was never told this) and I should be grateful they replaced the frames for me.