Specsavers Opticians and Audiologists - Fulham Wharf Sainsbury's

The service my husband and I have received at Fulham Wharf has been exceptional. The whole team deserve praise and a special mention must go to Aaron for his ability to make each customer feel welcome and to feel their needs matter, which is rare to find Well done to you all and thank you.

When I walked into the shop I was offered £69 for two pairs of glasses and 3 weeks later I still only have one pair after I was going back and forth to the shop 4 times I have been given conflicting information on their whereabouts. I find it hard to believe that a simple pair of reading glasses +2.5 could create such an “issue”. There is clearly poor communication between that shop and manufacturers and saying at one point that they’re in the shop and then that they haven’t even been produced yet is simply not good enough. 3 weeks later I still have no estimated time of arrival. Terrible service.

Aaron and Mariam (I hope these were their names) were absolutely fantastic. Best customer service I’ve had in ages!

I don’t usually write reviews but my latest visit really frustrated me. I came on time to my appointment but I had to wait 23 minutes to be seen?? When I asked when would I be seen, I wasn’t even addressed properly. I was then later told that they were double booked and could only apologise. How unprofessional is it to book in two patients at the same time if you haven't got the staff?! This specsavers branch clearly thinks their patients have no life and have time to waste. It completely made me late to my other important commitments later on that day. I’m so glad I’m not due for an eye test anytime soon and I won’t come here for any sort of eye test because I’ve never had to wait that long in any other branch. Also you cannot count on this branch to always be open during their opening hours, I’ve wanted to visit on a different day and it was closed during the day.

Excellent service, professional, friendly with top modern equipment. When my prescription needed a small correction it was no problem and the team went the extra mile to get my glasses on time. Thanks so much!

Excellent service from the team at Sands End this morning. My GP was concerned about my eye health and the examination I received was very thorough. I was given advice about treatment, told my prescription was fine and nobody tried to sell me a pair of glasses!

The optician seemed ok at my eye test, but I had multifocal contact lense trial and they were not fit for purpose, I could not even see to drive. I was told that I would also get a distance lense trial but it was never forthcoming, hence no lenses. Receptionists are pretty useless, just want to flog you expensive glasses and no idea of customer service. I changed an appointment online, when I turned up for it I was told that it was not on system. No apology and she made it clear that she thought it my fault, even though the change was confirmed. I will not use this lot again as on both occasions it was a waste of my time and no follow up. I have booked with boots, who have just called me to ask if I can go in in 10 minutes instead of tomorrow and insisted on calling me Miss. Are there no decent companies left in London?

Plz avoid this store. Extremely unprofessional and rude staff who do not abide by the policies. Makes up their own rules. Despite having a confirmed booking and having booked a slot in advance they didn't let us in and let someone else go. Corrupt and rogue staff. Will be filing a legal consumer complaint for the harassment. The entire store staff seemed non bothered and not caring and were only interested to leave.