The Fragrance Shop

Good choice of high end brands and deals are sometimes better, the staff however needs to cheer up and focus on customer rather being busy with each other even while serving , assist the customers rather being lazy at your job

At this shop the service u get is so good the staff are so helpful well worth a visit

Mia is one of your best staff. I am the kind of costumer who comes in with an odd sample to smell. Beard oil , pipe tobacco, raw propolis . Mia always finds me a perfume that is similar with the sample that i provided . Always a smile on her face and enthusiasm for my odd request. Thank you for your excellent products and good prices.

Good prices good range of products and helpful staff

Worst customer service. As we approached the store manager with some complaints about the product, she started screaming and yelling at me without even listening to me. They do not have everything in stock and it was humiliating to have those allegations on me.
We called customer service and she started lying to them saying we don’t have the item with us where we had it in front of her on the table.
DO NOT VISIT THIS SHOP. LEICESTER ONE IS MUCH BETTER.

Worst service ever, the store manager is soo rude to the customers and doesn't even listen to complaints. Had the worst experience ever.

Felt a bit fleeced. Asked for vegan perfume to be told they only had one at £60. Turns out most perfumes are vegan now by default.....not great advice.

Ordered YSL black opium from you on 22nd click and collect with website saying click and collect until 23rd for Xmas, now product not coming until after Xmas really disappointed with the service should have just Ordered from boots or LF instead never let me down now I have to wait 5 days for the £100 back and pay another £90 for the same bottle from another shop absolute let down