Verve London Pet Boutique & Cafe

It was quite sad that we didn’t see that much dogs but the staff is super nice and the dogs are adorable ! The fudge cake was delicious and we spent a wonderful time there :)

If you ever want to experience the worst customer service ever this is THE place! There’s a guy called Andre who is full of himself and thinks that he’s really funny. He should really try to learn how to treat his customers. He’s more interested in himself than his customers. Not worth visiting unless you want to experience it yourself.
One star just because I can’t do zero stars!
We went to this place after the carnival and ordered 6 drinks and paid for 6 drinks. We got 5 drinks back. We asked about the one missing drink and the guy started showing his attitude and started to joke about it. It is fine the first time to joke but he kept doing that when we asked about the drink for the second and third time. He need to learn a thing or two about customer service for sure. Avoid this place at any cost!

We’ve had an awful experience with Andre and Verve. We first purchased a collar for our dog which broke about 12 months later (very dangerous as it happened on a busy street). We took it to Andre and he said it wasn’t repairable, so we decided to purchase a new collar. After paying an extortionate amount for the collar, we returned to pick it up and it was different from what we ordered - less crystals and thinner collar. After some discussion, Andre offered to replace with the collar we had ordered. Since then we have called the shop multiple times and still not received the collar. We had messaged Andre’s personal number and no response. Each time I call someone promises me they’ll be in touch and nothing. It’s a total rip off here - don’t pay before you have your item because you’ll never get it otherwise. I’ve asked for a refund instead and that hasn’t happened either. Last time I called Andre shouted at me! Not a great way to run a business.

Amazing job, teeth are so clean and my dog who is usually very unwilling, and had a lot of tartar, was somehow persuaded to have a full dental treatment. No sedation or unpleasant experience for the dog. Would recommend wholeheartedly. Thank you to the vet who suggested him and thank you Andre !!

oh my god!! The best groomer ever!!
Andre was so good and professional, l have a very shy moyen poodle, 8 months, only been groomed once before, he was so gentle and took the best care of my dog.
He also gave me a few tips and advice on training and dogs therapy, he was super prepared on all my questions.
Everywhere l go, people compliment me on the cut and it’s also lasting very long, despite the weather.
Thank you so much VERVE, we will definitely be back!
Elena and Honey ❤️

Walked past at 18:44 on Tuesday 24th and seen a mixed race man with curly black hair grab a big black dog by the ears and scream at the dogs face. If thus is your dog I would highly consider asking to see cctv as animals may be mistreated

Lovely place, staff are so friendly. Many beautiful dogs to spend time with, plus a parrot. They were all really well behaved. Nice cafe too with good drinks. Reasonable prices for what you get.

I'm not even a dog lover, just went for my daughters birthday and we all had a wonderful time, would highly recommend.

I was skeptical when I first got there. The place is smaller than you'd expect but the welcoming is bigger!
From dogs and humans! The guys were amazing hosts and the dogs such sociable and very well behaved.
The cat didn't show up for a long while (it's a cat in the end) but when he did he very liked being pet and didn't get annoyed.
I ordered a lychee martini which was delicious and they treated us almost as friends/family.
Absolutely recommended.