Bassil Chemist

Places like this are why shops are closing down. Why go through the hassle when you can easily order online and not put up with the dreadful custom. Would have 0 stars if there was an option.

A brilliant local pharmacy. Mentioned a problem and was offered a blood pressure test(pretty high!) was then offered a 24h monitor there and then as available and all free. Next day I was given a print out and advice, data was also forwarded to GP. Outstanding, It would be hard to get this service from my surgery (moan about NHS underfunding)
This is an inner city pharmacy don’t expect no queue at busy times but when served, you are the most important person.

After 6pm there is free parking in the car park right next to the shop, at that sort of time the shop is very quiet as well

I only use this Chemist when I really have to, when it's convenient for me to do so. I generally don't have any problems, but my experience over the last week has left me no option but to write this review. I had tried to contact the parent company, but they seem to be as incompetent as the Chemist itself. On Monday lunchtime, I visited the pharmacy and was met with a very long queue which left many of us waiting outside the chemist in the heat. Meanwhile, other "customers" seemed to walk in and out the rest of us wait patiently. These "customers", used the open isle of the shop to go straight to the front counter and to my surprise, THEY WERE SERVED FIRST!!!. After waiting for 15 minutes, I made it inside the shop. One of the shop assistants (with white hair) had no idea what she was doing. At one point, there were 6 customers patiently waiting, with all staff members ALL LOOKING DOWN ON THE WORKTOP - no eye contact, and no acknowledgement of customers. Short staff member was particularly snappy with some of her comments to customers in front of me - everyone else behind could hear every word - NO PRIVACY!. At this point, I had asked the customer behind me why there were people who used the other isle of the shop to by-pass the queue, to which they replied that this always happen apparently, but nobody questions out of fear. I then came back to the same Chemist on Saturday at around 11 AM. Firstly, the door of the chemist was CLOSED, can you believe it in this heat!. The Chemist was very smelly inside and felt like a sauna. Unbelievable!

Being a regular user of pharmacies, I particularly like the staff and service at Bassil. I used them in 2010/11 and then returned almost ten years later when I was local again and they remembered me - Leila specifically is very pleasant. I see they have a very tough and demanding job and deliver it very well. Very many thanks.

I wrote this review as I see a lady below complaining, but clearly she is either a problem customer or doesn't come here enough. Being in the city centre area I believe that they provide medications to those with drug dependancy issues and provide a priority service to them, so it seems. have some compassion for others who struggle with such issues and if you really don't like the service then don't ever approach them. its quite simple.

Some of staff is rude. The lady have done a mistake in prescription, I was trying to be polite and find compromise to solve situation, but she angrily answered to me and I felt very bad. I won’t come back to this chemist, we all people can do mistakes and should be more good for to each other!

Simply the friendliest and best pharmacy I've ever had on my doorstep. Super staff, knowledgeable and caring.

I'm not sure who is running it now, but Bassil Pharmacy has been trading on this site for as long as I can remember. That's partly why I use it, rather than the larger Pharmacy chain that is a similar distance to walk. Bassil were very supportive when I was locked down and needed prescriptions delivered. There's a limited range of products on shelves compared to other Pharmacies, perhaps, but they will have most commonly used over the counter items. Easy wheelchair access via front door, but quite compact inside and not great for mobility scooters. It's a great local pharmacy, that continues to serve the residents of Bedford Place and surrounding areas reasonably well.