TrustMed Pharmacy

Waited 80 minutes to pick up a prescription, then was told that parts of the prescription wasn't available and that it would be delivered to me the next day. I have not had the prescription yet, which was for my son, and been trying to call for several days but no one ever answers the phone.

Terrible service, clearly understaffed and badly organised . They are not part of the NHS but have the pharmacy franchise. If this is what private sector involvement in the NHS looks like then god help us. Twice in the last week I have waited over an hour for a simple prescription. They have a monopoly, there is little incentive to prioritise customers. Limited indoor seating so it is not much fun waiting outside in the rain . Why can’t they simply text customers waiting so they can escape back in the hospital and eat or get a coffee.

1 star is too much for this pharmacy. I have waited for more than an hour to get my medicines. Even people who came after me got their prescriptions. When I told them about it they said I am the next one but after that I waited more than 20 minutes. Service was so slow. It is just couple of pills nothing more you are not making the pills at the back are you?

I was charged twice for an item which was not available at the pharmacy but a substitute was given to me which comprised of two items that constituted the one single original prescription item.

I had a hard time explaining that this is not fair but then had to give up because the pharmacist wasn't being helpful.

Either I am missing something or they are doing this to everyone, in which case this needs to be looked into.

I went in to this pharmacy to pick up a medication for my son. I have waited in the queue, when I manage to get to desk I have been told someone else will help me so I should wait in the side. They kept me waiting for 30 mins, I have kept trying to get help so at the end they took my sons name and date of birth and then told me to wait. I have waited another 30 mins, I have kept asking and trying to find someone to speak at the end one lady came up to me and said they have only found my prescription and I will have to wait another 1 hour to get the the medication. So they kept me more than a hour on the side the just to told me I will have to wait another 1 hour to get the medication. I have nothing against the staff but what ever they are doing it isn’t working. If I didn’t keep asking no one was going to serve me, if I didn’t keep pushing no one was going to check his prescription even tho they have taken his details. Who ever is managing this place, please take a note!

Honestly the worst pharmacy ever... The staff dont really show they care, they seem to be working at a glacial pace, multiple phone calls ignored. Next time I'd rather drive further to another pharmacy then use this one. My URGENT prescription which was handed in the morning was not even looked at. Came late evening to collect and the prescription was not ready & was told they could not find it. However after the team actually checked, they found it, surprise surprise. Then waited an hour for the 1 item prescription which they had in stock... I would imagine that the pharmacy looks at urgent items so they can prioritise there workload, but this pharmacy is completely unorganised and tries to defer customers as opposed to managing its staff and workload.

My goodness the staff are literally asleep. No energy what so ever!! Never known a bunch of people so slow

It's a shame you can only gets meds prescribed by the hospital from here. Gave them a prescription and was told it will be an hour and a half wait, then got told they needed to confirm the prescription with a doctor, so would take longer and would call me when they are ready. 24 hours and still no call so I tried ringing the number on Google and the one the owner/manager has told all the poor review leavers to call and discuss the issue only for no one to pick up the phone, the phone just frustratingly rings and rings until it is automatically disconnected or it just shows as line busy