Dudley Taylor

I have never had problems with this pharmacy, lovely staff and even when theyre busy they still make time for me. After 6 or 7yrs here I give them a break when they're behind, they do their best and they don't control what stock they have in. Very kind, helpful,caring staff. Thank you xx

Lynn French is brilliant. Always makes time to talk to you and is very good and knowledge. Tresa however is awful. 6 times she asked if I wanted my medication and threatened to send it back because my prescription was changed by my GP. I literally got down on my knees and begged for my painkillers. She then open up the boxes on the front counter to count them.

I recently visited Dudley Taylor in Kenilworth three times, as my prescription had been sent their by mistake, the service is unbelievably slow. I can only surmise that the systems and methods in the shop need seriously updating so that the staff can do their job properly. It must be very frustrating for everyone, I witnessed a man last week walking out as he was so fed up with the service he got.

The repeat dispensing service, which requires agreement with the doctor, and is renewed annually works very well.Their workload is enormous, so whilst negative comments reflect some realities, patents can help by giving plenty of time for collection.I have been in their situation ; it is not fun! Retired Pharmacist

JUST USE BOOTS IN TALESMAN SQUARE (20 SECOND WALK/NO QUEUE). Lynn issued me with the incorrect medication she then refused to replace it. When she finally realised it had been the pharmacy's error she then became very rude and passive-aggressive. Lynn then proceeded to act as if she were doing me a favour by waiving the fee for the correct medication. She then tried to make me feel guilty about her throwing away the incorrect medication she had issued me with which was unopened and by means not my fault. When I did the correct thing by staying calm and walking away Lynn then followed me and began shouting at me. I have withdrawn from Abbey GP as a result of this.

Usually have a good experience, but marred today by an extremely rude an impatient older lady behind the counter who eye rolled at me twice as I was trying to get my words out before barking at me ‘NAME’! Insisted they didn’t have the prescription and had to go back to docs. 30 mins later doc says they were definitely sent it. I feel so sorry for those working there who are so lovely and try their hardest. The level of customer service I experienced today from this individual was diabolical. She needs further training at the very least.

I had left a prescription with them to fill on the 13/09/2022 to date they have not filled it. It is a critical medication for an epileptic person. This isn’t the first time and I know it won’t be the last. They currently have a prescription with them which was sent to them on the 13/12/2022. I chased them multiple times and they have only filled the prescription today over 4 days later. Terrible service and they never answer their phone.

If you want your prescription lost and to have to walk back and forth from the dr to figure out who lost it (it's always the chemist), to wait in insanely long queues then when you get to the front, find out that they haven't prepared your script and you have another 45m wait while they bag it up, only to find out they don't have half the stuff in stock and you will have to come back another two or three times or so and do it all again... Then this is the pharmacy for you!