Dexpharm
100 Bedford Hill, London SW12 9HR, United Kingdom
3.5
11 reviews
8 comments
CVR2+J9 London, United Kingdom
Location reporting
Claim this location
Monday: 8–18
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 9–13
Sunday: Close
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 9–13
Sunday: Close
It's clear, that Dexpharm Balham's agenda is more than just to sell you stuff, they always seem happy to help you make the right choices regarding your health and beauty needs. Service is always professional and aways with a smile.
I told her name of the medication twice which she couldn’t find after I even spelt it to her.
When she shouted at me for the 3rd time time
I said I had rather not share that with the rest of the chemist and the 4 people working behind her who by now had turned round.
The receptionist instead of apologising said they would all find out anyway what I had.
Eventually after creating a fuss and being upset by her, she eventually said I could see a pharmacist and guess what there was small private discrete box room that we used.
The pharmacist was very polite, discrete and understanding. But even when we came out of the cubicle, the receptionist was brash and unapologetic
How can a professional dealing with sick people behave like that ?
After an appointment when the doctor sent the prescription to them, I went in and they told me they didn't have it rudely and tried to send me away. I have really bad anxiety along with depression and they could've just looked at my prescription history and put 2 and 2 together.
So I called the doctors surgery right in front of them, and when I gave them the phone to speak to them they literally jumped into action and gave me my medication. They were trying to send me away and expected me to go cold turkey from my anti-depressants.
Can never get my name right, and are not good about being discreet with sensitive information, all round just a terrible pharmacy since the new management.
Masks and social distancing are not in use.
Do not use this pharmacy!