Streatham Pharmacy

Phoned 20+ times over a period of Two hours before they answered. Agreed I’d pick up partial prescription in 15 mins. 30+ mins later it wasn’t ready it wasn’t ready. Had to wait at least 10 mins after I arrived and they didn’t have a major popular inhaler. Useless. Go elsewhere

Unorganised awful service and dismissive rude staff. I witnessed clueless ‘pharmacists’ second guess medicine they were prescribing. Some seemed very unsure of dosage.

I don’t believe everyone working in this pharmacy is qualified. The lady at the till didn’t seem to understand what was going on and people in the back kept talking for her.

This pharmacy isn’t equipped to have a travel clinic. They do no possess the necessary skills to offer this service. The documents I received didn’t note that the test was a nose swab. Which caused issues when travelling abroad.

Avoid this pharmacy at all costs.

After having unpleasant experience I've realised that I would switch this pharmacy to another where the service will be delivered in the discreet way when it comes to get prescribed medication of intimate nature without having to say out loud in front of other people what medication was prescribed, because pharmacist can't find it in the system and just asking you when other people are around putting you to the blush. Noone even say sorry to me, not to mention apologies when I've said that it should have been asked in the discreet way (for instance, written down on the paper).Staff didn't even realize that something wrong happened... The girl that was dealing with me just told me that is on me because I was standing far away from her(but it doesn't matter how close to her I am or how far away I am from her the people are around and can hear it; I just wanted to be protected from being heard of what medication I was prescribed, because it was medication of INTIMATE NATURE, I felt embarrassed and being put to the blush by UNPROFESSIONAL BEHAVIOUR). She didn't even hand the medication to me and has asked her colleague to do this. When I told her colleague that in the future it should be done in the discreet way and I was forced to say out loud the medication prescribed he went to me Oh, ok, ok, ok.....(no apologies, no even sorry)
That is no OK at all....Noone wanted to listen to why I was unhappy. Firstly I was put the blame that I was standing not to close enough , secondly I was being shut up by telling ok, ok when I was trying to tell what I was unhappy with.....There was not even sorry...
That was awful, I'll never ever come back......

I’m not one to leave reviews but for this Pharmacy I’m more than happy to! Have been with this pharmacy for a few years as has my family and they have been amazing with my regular repeat medication. Whenever there has been an issue with medicine shortage, they have always given me advice on how to resolve the situation or on what to do next. During COVID they were very attentive, especially with my parents and even offered a delivery service! Another perk that I have noticed is they tend to have more stock availability when it comes to medication. Even if they do not have it in stock they can order for the next day. I have dealt with a couple of pharmacies in the past that have been very limited when it came to providing me with my medication. Always reliable!

Terrible service. Medication is only ever ordered once I go to check whether it is ready. This means that there is always a delay and I never get my meds on time. There seems to be no communication between staff members and never an apology from anyone for making me attend the pharmacy several times, waiting for more than 30 minutes each time, only to be told that it still isn't there, or that the person I spoke to last had forgotten to order the medication. Disorganised, managed terribly, and an overall lack of respect for their customers. Customer service non existent.

The absolute liberty of the people in this pharmacy.

The staff in here are incredibly rude and need a personality check. My private health service requires the pharmacist to log into an online web service to retrieve my prescription, and so I went in to enquire about this but was ‘greeted’ by a rude cashier who told me to write my name and date of birth down. I said I would like to speak to a pharmacist first to see if my request was possible and she deliberately ignored me and rudely repeated to put my name and d.o.b down.

I then gave them the details and looked over the counter to ask the pharmacist if my request was possible and she said, she hasn’t looked at my ticket yet.

I left to go M&S and came back 5 mins later; was briefly ignored and then just told “we don’t have your medicine”, whilst with her back facing me and attention elsewhere. I said, I’m sure it’s not on your system yet as you need to retrieve it online, were you able to look? And she rolls her eyes, still not stopping to talk to me properly and rudely tells me again, they don’t have my prescription.

I told her she was being incredibly rude and asked that she respond to me in a more professional manner and she ignored me, then stormed over to the pharmacist to ask what was wrong.

Pharmacist had no idea what was requested and asked me to check it myself on my own phone to which I told her, it’s not possible for me to access as I’m not a licensed pharmacist and legally can’t do that. And she just stood there blankly and confused.

At this point, the rude cashier had already infuriated me since I had been waiting 15 minutes already to be disregarded and not dealt with.

If they were unable to use the private service, then just politely tell me and I would have been fine. But instead, they chose to be rude.

Would never come back and would recommend anyone go to the Westbury Clinic down the road instead or chain stores like Superdrug/Boots.

Unfortunately I won’t be using this pharmacy again. As my nominated pharmacy I often find my prescription isn’t ready, so have to wait for it to be dispensed (without an apology or explanation as to why it’s not prepared), or I’m told it’s not been received from my GP only to find my GP surgery had sent it. One member of staff in particular is unbelievably rude and arrogant, unnecessarily so!
Today was the last straw, having been told it’s not there, checking with my GP it had been sent over a week ago. Then I returned to explain to the pharmacist only to be met by a surly, unapologetic and extremely rude dispenser! He ignored me when I queried the information he had given me earlier and muttered something about it being delayed in the ‘system’. I was not acknowledged at all and he was just very rude and bad mannered, in a shop with staff and customers. It is not how you expect to be treated by your pharmacist (or anyone at all!) needless to say I will not be returning to this pharmacy and would not recommend it.

No results for PCR test day 2. £85 for nothing !

I came back from abroad, took the PCR test day 2 I purchased from this Pharmacy for £85, back to them, they said I would receive the results within 24 hours.
I went home, stayed in my room as I didn't want to take the chance of giving Covid to my husband if I had caught it while away, 24 hours went past, 48 hours went past, still no results, tried to phone them on several occasions and emailed them and there was no reply. This morning, I went and asked them about this, they told me that this has nothing to do with them, they said that they sent the test back to the lab. When I said that I paid £85 for a test and not received the results, I asked for a refund, and they told me that there is no way I would be getting a refund.

Avoid this Pharmacy at all costs, or it may cost you!