Rowlands Pharmacy Redditch

Very poor customer service. Staff frequently contradict each other when providing information, service is incredibly slow and medicine is rarely in stock or prepared on time. Staff rarely take responsibility and will pass on blame to suppliers, nurses or doctors. Very unprofessional and rarely have I dealt with someone that was not discourteous. If the blame is always out of their control then why can other pharmacists do it much better?
I'd recommend to go more out of the way and visit Lloyds or Boots pharmacies instead as the quality of service has always been much better in my experience - only go here as a last resort!

I order repeat prescriptions once a month. The pharmacy usually take a couple of days to order and receive the item. After doing this a couple of time I have found that collection is usually late. No one answers the phone so I have to go down. Then after complaining I was added to a text message service. However, I have found that even though the text suggest to go in on a certain date and usually after 3pm, that my medicine was out of stock!!! Infuriating!

Communication between upstairs Doctors Practice and Rowlands is obviously not on the same page. ie: Dr informs patient that your prescription has been sent downstairs for collection later today. Rowlands say they can take up to 3 days even for 'not unusual' prescription medication. Upon entering the shop even though you've been visually seen, it's usual to wait for the staff to finish personal chatting between themselves before being served...and then they are seemingly annoyed they've been interrupted by a customer and consequently can be very curt and abrupt.
It might be a pharmacy that's in a convenient spot but not with this low level of service. So many people have had the same experience and said to go to Lloyds.
Om..goodness..what a difference. Polite smiling, efficient and fast staff. Maybe you need a secret shopper Rowlands.. experience it for yourself.

Great pharmacy ,staff are so helpful, talk to you with respect, great customer, service, very clean and tidy, got some good £1.00 items, all-round best one iv used so far ⭐⭐⭐⭐⭐

Helpful staff Johnathan very polite friendly and helpful
They have multiple staff that are friendly and great at there job
The entrance is wheelchair accessible
The location is on the side of the church hill center by the bus stop

Never answer the phone...never seem to have enough staff working

Very slow service at this branch, went twice today, first time to get some painkillers, second time for a flu jab. Both times I had to wait at least 15 mines in a queue, even though there were only 2/3 people infront of me. It seems like it’s around 10mins per customer, most of it is waiting for them to get prescriptions, for some reason it takes them all that time to find something from the rows of bags hanging up, are these not in name order, so that you can find them quickly? All customers in the queue were turning around muttering to each other about the dreadful service, and how long they’d be waiting, I felt embarrassed on their behalf!

Not sure who is in charge, but I felt sorry for the staff, particularly the guy doing most of the serving (with dread locks), he’s a nice guy, but the team leader needs to get some kind of organisation going, or try to speed up the process, because it really isn’t good enough, we just want to say our name, and then you bring us the prescriptions in a timely manner. Although this wasn’t what I went there for, it is the reason I was waiting so long to be served.

As a side note, when I booked my flu jab, there were so many appointments available for this day, literally 3/4 appointments every hour of the day, but then my appointment was 11, I went in to have it around 11:20? No idea why they’re so behind, when there’s so many appointed available?

I see there’s plenty of other one star reviews on here, hopefully someone high up reads this and does something about it.

I receive text messages telling me when my prescription will be ready to be picked up and it is NEVER ready. Staff are rude and unapologetic. I often am told to come back the next day and it is STILL NOT READY. I can't understand why they can't get their act together. This is a constant source of frustration and I'll be changing pharmacy going forward.