Tesco Pharmacy

Staff trained to get as much business as possible but couldnt care less when you actually need help with something. If theyre not going to get any money out of helping you they seem to go into some robotic lockdown mode and repeat the phrase " you'll have to see your doctor" repeatedly until you cant bear talking to them anymore.

Decided to go in for a coffee and a bacon bap in the onsite restaurant I don’t think awful really covers the experience the double espresso was strong but Luke warm the bap was the cheapest white bap available in store and the bacon was cold dreadful just about covers it

Horrible experience. My son was having an allergic reaction to his mother’s milk. She is clinically extremely vulnerable and shielding, but she had to take him to see a paediatrician in person at hospital in the midst of the peak of the highly transmissible Covid strain where hospitals where being overwhelmed. Thankfully the Paed was efficient and lovely and prescribed us more Neocate formula. Relieved to be out of hospital, I went with the prescription to this pharmacy. They however refused to give it to us, as the Paed had not stated which of the 5 types of Neocate she had prescribed, and “the pricing authority may not refund the cost of the prescription”. I explained that this is a repeat and the TCP powder that they had was the right one, however they refused. They insisted I send my wife back into the hospital and find the Paed, and that the prescription has TCP added to it and initialled. This meant my wife had to spend another hour inside the hospital, the Paed was very angry when she heard. When I finally returned they only gave us one tin, despite the script saying ‘a months supply’. After some heated words, she agreed to give us 3 tins, ‘maximum 5 days supply’ according to her. Heartless, and incredibly cruel to cause my baby to wait for their food and risk the life of the mother so that they can ensure this script is fully refunded. One star is too much.

Would give 0 if I could, recently went in on behalf of my mum who couldn't come in because she has COVID and arthritis and I asked for over the counter medication.
I was refused the medication and told she had to come in, to get over the counter medication. They seemed unprofessional and rude. I asked if they could speak to her over the phone they said no.

I've been able to collect the same medication from other pharmacies without any issue.

Probably understaffed because everytime i go the lines are so long and staff are quite rude

The staff is really rude!!!Raising the voice soo loud!!!!

Very bad customer service. Lady's on the tills, not helpful at all, very rude. They think they know everything, not listening to what patients say, they think they are the pharmacist. I have spoken to few pharmacist at Tesco Ashford, they more helpful and polite. Keep away from that branch, Feltham high street tesco pharmacy is much better.

Staff always helpful and tactful to the situation. Never had an issue.