Kings Pharmacy
336 Eastcote Ln, Harrow HA2 9AJ, United Kingdom
4.4
37 reviews
8 comments
HJ6G+PP Harrow, United Kingdom
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Monday: 9–19
Tuesday: 9–19
Wedneasday: 9–19
Thursday: 9–19
Friday: 9–18
Saturday: 9–12
Sunday: Close
Tuesday: 9–19
Wedneasday: 9–19
Thursday: 9–19
Friday: 9–18
Saturday: 9–12
Sunday: Close
I wish they will learn how to communicate and treat ALL PEOPLE EQUALLY and RESPECTFULLY!
GET PROFESSIONAL PLEASE. The community deserve better services.
Is not the first time, I observed an argument between one of the pharmacy members and a man, the pharmacy member ended up swearing at the man!!!!! Is this a professional attitude????
Gonna change my pharmacy immediately and will not recommend it to anyone, ever!
Reply - I get your point about the prescription money not going into your pocket, I wouldn’t know how much you get, but that doesn’t excuse the rudeness on the phone, the bad attitude and complete disregard for the customer. You made no attempt to be polite and try and find a resolve for the problem. Yes, the doctor also had blame, and I phoned them to have a go at them as they were aware we could not eat gelatine, but they were polite about it and apologised for their mistakes and made every effort to reassure me it would not happen again. The doctors had good customer service skills.
In the end I went to a different pharmacy who sold me 10 vegan empty capsules for £1, so I emptied the content into them, solved. As soon as I walked in, they were ready to help. Also, spoke to the NHS and they said there is a procedure to get a refund for a prescription, as you said it’s a tax for a service and that service wasn’t provided and as such a refund can be provided.
Your total lack of empathy for the customers problem and the tone and rudeness is what upset me and could have been handled far better.