Boots Pharmacy

It's such a shame that I feel moved to have to give a negative review of this pharmacy. It used to be a smashing little place; very efficient, helpful and well run. How things change!

The last few times that I have been in there I have had to wait a considerable time just for something straightforward. I've also had to change where my repeat prescriptions go to as the last couple of times it has been over 10 days before my medication has been ready. But what really frustrates me is the amount of time staff stand around talking about how people complain about the place. Recently I was in there and two of us were stood for over 5 minutes before we were even acknowledged, whilst there was general chit-chat going on in the back of the store. I understand that there have been some very cutting comments made on Spotted Sandiacre and other places (only because I have heard the staff talking about them) but surely the best way to counter this is with good service?

The staff are friendly and mostly helpful but this is not enough. Waiting times and staff moaning are not conducive to a good experience, especially when no positive changes are made even when they are aware of customers' frustrations.

As sad as it is, I will be taking my custom elsewhere in future, and I would hope Boots would notice what customers are saying and take the appropriate action to bring about improvements.

Had an appointment for my flu jab through a corporate voucher. The pharmacist was great, especially as he was dealing with a lot of people. The front desk staff, not so much. She was dealing with a long queue ho be fair, but she seemed unaware of the vaccine appointments. She was trying to send me to the back of the queue!! Why? I didn't have a prescription or anything to buy, it was a completely separate thing from what the people were queueing for. It created tension for no reason.

Very slow service. Been in tonight and there was a Henry hoover and cable strewn across the customer waiting area. Suggested it was a hazard and assistant just giggled.

Sat 11.50am - Just went to pharmacy and its closed. Website says open and verified by business in last week?????

Why say your open until 1pm, when I've gone down for my prescription at 1245 and your closed. Between you and next door the ill people of Sandiacre are in a lot of trouble.
Update is there no longer open at weekend's, update your opening hours then

A handy place but they don't answer the phone, expect one person who seem to answer around 4pm when it's often to late for most people to get service required. She works PT.

Staff over whelmed, shortage of help, pharmacists are over whelmed with volume of old people shouting and moaning, give these people a break, we are ALL under pressure, they are doing a good job, regards to seating outside, no disabled person is entilited to a seat anywhere, buy one off eBay, I’m disable get over it, no ones else’s fault, and this isn’t anything todo with the performance of staff, I enjoy there services, especially parcel delivery,
Keep up the good work, although days seemingly never ending, just know that most of us appreciate your hard work. :)

Why have they now decided to close on a Saturday I can't get during the week - will have to change where I get my prescription from