Ritz Pharmacy

The staff and the pharmacist are always incredibly helpful and knowledgable . They have been at Ritz for years and knows all the local clientele very well. Its great to have an independently owned pharmacy with more interesting products and feel that they really care

One of the worst pharmacies in London, Staff are sometimes rude, sometimes ingratiating, but whoever's running the place must hate the job because when it comes to anything beyond simple off-the-shelf products, the place becomes wilfully obstructive. Part incompetent, part pedantic, it's happened too often to be unusual. To me and to others. Medications ordered wrong or delayed; followed by long boring debates in the face of smokescreen, delay tactics, evasions, etc, before eventually correcting the mistake. It's a pity this abysmal pharmacy is squatting on Hampstead High Street but the Boots around the corner and Keats Pharmacy down the hill are both MUCH better.

Nice friendly service.
Lovely decor.
Nice place to wait for your prescription unlike some of the other miserable pharmacies put there. Didn't even wait long, very quick and efficient service. Was writing this review while I was waiting, didn't have time to finish it so completed it in the car, that's how quick they were! Pharmacist was very friendly as were the staff. All the staff were very helpful !

The staff was welcoming and helpful, I ordered medicine which other pharmacy/chemists couldn’t order.

There was a staff went out of his way to place the order and made sure my prescription arrived the next day.

Very efficient place, I would highly recommend them.

I cannot in any way fault this pharmacy. The pharmacist and staff are so helpful and I would not go anywhere else. I have nothing but praise and I am extremely lucky to have this pharmacy so close to me. Thank you so much for serving me so fantastically well over all these years.

Twice in as many weeks I have been in here. Both times, different people were helping customers and NOT wearing any kind of face mask of visor. Demonstrates how much you care for your customers.

One younger staff ruined it for their friendly owner and the professional pharmacist. Being shouted at for being 5 mins late for a Covid test after making me wait for another 20mins. I was the only person of colour as customers.
Never felt that humiliated. Then the test they claimed to be ready within 1hr didn’t arrive after 3hrs. Tried to call and no answer. Had to go back to store and dealt with the same rude man who just brushed me off to another staff. I don’t know them and being treated like that was really traumatising and felt it was racially driven.

This is a great pharmacy , staff is very lovely and helpful . We also appreciated enormously a super quick home delivery of medication when isolating . Many thanks !