Well Murton - Delamere Street

Awful experience. They lost my prescription first time last month . This month. Was told cript was ready.. received a txt to say ready too. Went in and was told I had already picked up my medication? They decided to reprint the cript. 4 days after cript was sent to chemist. An I still do not have my medication.. they don't know there arm from there elbow.

Very poor service. They give me 9 tabs of antibiotics for my daughter out of 15, and assure I'll get it the next day, but they don't. Again, say they'll get it the next day, or I can pick up from another pharmacy, but I then have to get a new prescription. As they won't give me the original or any receipt admitting their short supply. My daughters antibiotic course is now disrupted, making the entire medication course futile. Absolutely unprofessional!

Takes up to an hour to prepare a prescription so always ring ahead. They regularly don't have basic stock, they take too long to answer the phone and sometimes hang up as soon as they do. Send your prescription to any other pharmacy this is by far the worst one I have encountered. Would give 0 stars if I could.

I can't stress enough how rude they are in this shop they can't do there job at all multiple prescriptions lost the staff do not care and they sent my 3 year old granddaughters medicine to a random pharmacy and then lost it again after two hours waiting and arguing I got it with no instructions spoon nothing rude

Awful customer service.
I've been messed about with prescriptions multiple times.
I recently received my prescription for some important medication but when I got home and opened the box, the seal was broke and there was no medication inside. When I returned, they basically accused me of lying about it and said there's nothing they can do. So now I've missed 5 doses of my medication because they can't sort it and have accused me of lying, which I don't understand why I would (I've been at the pharmacy for 3 years so you'd think they know me well enough to know I'm not messing them about). Such a lack of empathy by many of the staff members that work there, no urge to try and help people at all and prescriptions always have a waiting time of 20 minutes plus, in which I have no idea why as my pharmacy in Birmingham is a 1 minute wait every time. I've never had the urge to write reviews on ANYTHING and this is my first bad review ever written... so let that sink in. They also never answer the phones; 20 times I called today and no response, so God knows what I would do if i had covid and had to self isolate. Just an all round lack of customer service with no empathy to help people. I've only been treated with respect a few times by certain members of staff, as the rest purely don't seem to care. Customers always end up waiting for ages to be seen to as well, as they don't have anybody who is specifically allocated to the front desk, so if there's a few people in there in the queue, you could be waiting for 30 mins plus just to pick up a prescription. They need a Gordon Ramsay equivalent in the pharmacy world to help them sort the business out.

Walked in 1min before closing time with prescription in my hand for my 2year old. She needed inhaler spacer and mask which I could not get in any other pharmacys that I have tried! Out of stock everywhere! The staff was so kind and sorted my prescription in 2minutes! Thank you so much!

Simple Really, this is by far the worst Pharmacy that I've ever encountered. Now, I wouldn't normally go out of my way to formally complain.

But, these guys never answer the phone. Instead, they allow you to make the journey there, pay for parking. Then tell you, Yes, the Doctor has placed the order. But, come back tomorrow as they cannot dispense it. Even though it was an hour and fifteen minutes before they closed. Now, I already knew that my Doctor had done this order first thing in the morning. Because I had a confirmation email from Patient Access.

However, I went away quietly and politely. Then, tried again the next day. Once again, I attempted to call several times and got no answer. So, off I went again to the Pharmacy. And, you guessed it, the prescription was not done. By this point I had to explain that I have been calling with no answer and that this is the second day that I have have had to do this. Eventually, the Pharmacist did get my prescription together for me. Then, handed them over, providing the worst experience that he could. No eye contact whatsoever and on top of that, he handed me a slip saying that I need to come back again in four days time to pick up some items that they couldn't supply to me from the prescription.

I have to say, I have moved to this Pharmacy after moving house earlier in the year. Every experience attempting to pick up a prescription from this Pharmacy has been similar to the experience above. My Pharmacy that I used to use, was infinitely better.

So, I will say to anyone. Avoid this Pharmacy at all costs.

After my experience today and the previous experiences. I will never go back there again!

There's plenty of other Pharmacies to choose from in Chester. Oh and if you are wondering who my previous Pharmacy was, that was significantly better. They are, Lloyd's Pharmacy at Sainsbury Supermarket in Boughton, Chester.

The women in this shop are disgustingly rude and need to work on customer service and how they treat people . There shop is dirty and always empty Claire was extremely rude!