Cohens Chemist

Always a long wait in here with staff who are reluctant to serve customers, and I have overheard giving quite poor advice for basic home care.

They recently refused to fulfil my repeat prescription because they thought it was unusual, which I appreciate is part of their job, except that when I explained why it was unusual and suggested they check with the doctor at the attached surgery who had issued it, I was made to make an appointment with the doctor to get another prescription sent over (for exactly the same thing I already had a valid prescription for).

Have had staff try to charge me for free contraceptives several times and defend this with "not knowing all of the drugs", this is a very common prescription that they must see frequently.

All in all, unhelpful and not customer focused at all, but the pharmacy itself is clean, keeps convenient hours, and has plenty of seating.

All staff very nice, friendly and helpful, especially the Manager who takes time to answer any questions you may have about your medication.
Also he has a good sense of humour, ( which he needs dealing with my wife and myself.)
Highly recommend this chemist.

The manager and his staff are excellent.
During some worrying health times the manager took time out to discuss and set our minds at ease for which we are grateful. We are sad to be moving out of area and unable to use their services.
Hope we find a pharmacy that offers the same service.

The staff at Cohens have always been amazing to me and my daughter but during this extremely difficult time for so many, they have gone above and beyond. I can't thank them enough for their continuous hard work and dedication - and all still done with a smile!!! They have delivered our prescriptions when we have been unable to get out, even though they have had customers queuing around the block. Thank you for putting yourselves at risk in order to make sure we are all ok. Brilliant team.

Best Chemist I’ve ever interacted with. Manager always goes the extra mile to offer advice. Often the advice is more informative than my GP. Staff are lovely too.

Nilesh and team are great, quick, efficient, polite and professional service. Usually get a phone text msg when meds are ready and periodically also get a proactive call from the team for a quick "how are you are" phone check-up. Big free car park at back of surgery and K4 Bus stop outside. Highly recommended and super convenient if you are registered at Merritt Medical Centre.

Wouldn't recommend this chemist. at home 8 months pregnant the whole house has covid -19 and yes we've all been fully vaccinated no one can leave as we're all positive I called a head to this pharmacy to make sure they could deliver to me I was promised yes we can deliver the next day so went ahead have my prescription sent here waited till 12:00 called them up to let them know my door buzzer was not working only to be told no you're not getting a prescription today it won't be till tomorrow do you not realise being pregnant and having to wait on antibiotics I could end up being put in hospital just because of a delay receiving my antibiotics if you couldn't do what you said you could do I would have sent my prescription to a pharmacy that could

The staff at Cohens Chemist are friendly, professional and helpful. They also value their customers. I recently ran out of my medication because I had forgotten to order in time, they handled everything on my behalf including liaising with my GP.

Isaiah Bizabani