Rowlands Pharmacy Dunchurch

Apologies for 1 star. There is no option of a Zero star. This pharmacy only messes up the prescriptions, misses out items, give factually wrong information and never answer the phone.

This review is solely about them being a DPD drop off / pick up point. I have recently been caused an immense amount of inconvenience by this business refusing to accept a larger parcel. When they were questioned about this they said that they "only have one small shelf" for DPD goods. Fine as a pharmacy, awful as a DPD pick up point!!

So 0 stars is not an option unfortunately. I don’t believe I have ever left a public review of a service or good but today, I have felt an overwhelming compulsion to do so, due to disgraceful customer service from the old vile troll that was working there today around 4 o’clock (17/12/20). This woman clearly did not want to be there, did not want to do her job and simply created a bad atmosphere for everyone in the pharmacy. She was rude, very short and completely unappealing to have to do deal with in any manner, and I am pretty sure she lied about a prescription not being there (despite multiple phone calls beforehand to confirm that it was). After relaying this information to the individual whom I was picking up a prescription for, she immediately knew exactly who I was referring to. This person/ troll should not be in a customer facing role. Many thanks and good day

Missing items on prescriptions, staff who don't care or apologise for getting things wrong. They need to have a general manager who is fulltime there rather than transient locums that pass through and change every few weeks. It used to be brilliant but now is quite frankly dangerous.

The place seems to have gone through a transformation,having been woeful for many years it’s changed.New staff are polite and helpful.I believe that certain stocks are still scarce but this can’t be blamed on the staff.I was pleasantly surprised when I went in here this week.Credit where it’s due.

Opening hours on Google incorrect.
This place is closed 13:00 to 14:00

I have been using this pharmacy for 5 years now for repeat prescriptions and general items. The pharmacists and staff are lovely people and are always very helpful.

Take ages to fulfil a simple prescription, none of the staff seem like they want to work there and can't seem to fulfil basic requests