Paydens Chemist

waiting get prescription nearly 45 minutes last Costumer in the shop making me wait all that Time l believe because I’m foreigner pay my prescription asking again I won’t be going back again

Have used Paydens for years but have noticed that the custormer service has gone downhill rapidly. Ordered repeat on the 6th, someone went to pick it up for me on the 16th to be told it wasn't ready as I hadn't given them 5 days notice!! Not helpful on the phone when I asked why it wasn't ready given a pack of lies about it being out of stock but is in now. So within 10 minutes of trying to collect the stock had come in and was suddenly ready for pickup! Also it is now 48 hrs before you can collect a prescription that the Dr has given you. Was told if it is urgent they will try and help get it done sooner. Begs the question if they are not a Dr and don't know what is wrong with you how can they know if it is urgent!?!
Absolute waste of time trying to get them to deliver even though it is advertised on the website. I am disabled am too unwell to go over there so got someone to go for me now have to ask them yet again to go back next day. Not the first time this has happened and am sure it won't be the last. With luck all items will be there this time and I won't have to go yet again to get things put right. Going elsewhere in future I totally give up with this place.

I thought it was brilliant but since the pandemic I have been struggling to get medications which are every month, on time. My carer has always had to wait a while after being told that it will be ready at a specific time. Even urgent needs are not treated as urgent anymore. I’m so disappointed that I have now changed my nominated Pharmacy.

The queue was massive, 20 mins just to get to the desk. Then another 15 to get a prescription. Could add more about my not so pleasant experience but can’t be bothered. Won’t go back there again

Unfortunately the same experience as everyone else. Shocking service and rude staff. Even buying over the counter medicines is difficult. Try and avoid if you can.

Thanku so so much for delivery of my tablets brilliant thanks to you all 👍