Boots Pharmacy

I look after 2 elderly parents, work & run my own home. I needed to know whether they had a particular item in stock as advertised by boots but could not get them to pick up the phone. This meant a visit to the store & a nightmare parking situation. I waited in a queue of 5 people who ,all but one ,had an issue their prescription order only to be told my item was not in stock. I don’t know what the issue is with their contact number but it seems to be the main reason for poor reviews so boots get it fixed - if you care!????

Not sure what has happened to this branch of Boots over the past few months. There are regularly queues out of the door for prescription items. Inside, there is usually just one person serving; whilst half a dozen others are continually faffing about, trying to make themselves look busy; never making any eye contact with the lengthy queue of customers; nor ever picking up the phone. I've currently been standing in a queue that spirals out of the door, for 32 minutes. One old lady looks as if she is about to pass out in the heat. An absolute joke of a pharmacy.

Since the refurbishment it would appear they no longer keep medication. Ordered prescription via the POD as usual go to Boots Yes we got the prescription yesterday but it now takes 2 day to dispense as we order medication when we get the prescriptions !

This place has become very poor in recent months. Long queues out the door that move painfully slowly and when you do get to the front it’s often a long wait for them to find your prescription. It normally takes me 30 mins to get prescription after arriving and can be longer. The store is also regularly unexpectedly closed or closes early for “unforeseen circumstances” which is a pain and prescriptions take a long time to arrive sometimes.

You should consider opening one of them self serve laundrettes, adding electric car chargers, port-a-loos and opening a nice artisan coffee shop in your car park as your going to be here most the day, or maybe open a air bnb upstairs because it’s usually closed when you get there!

Never answer the phones so a visit is necessary,to find they dont have what you want, such a poor service. Never used to be.

Just waited almost a hour for one prescription, people after me being given there orders before , no sense of urgency or system in place .. No apologies from the staff. Shocking service

Painfully slow service, not enough staff on the shop floor. Scripts held for days then only made up when you are served and having to wait even longer. I have never experienced this in any other chemist in nuneaton