Rowlands Pharmacy Woking

Called up to see if a private prescription had been issued and the woman who answered the phone and dealt with me was so impolite and rude. I was so taken aback I actually cried. A 42 year old woman just trying to get a prescription. I asked her if she was aware of how she was coming across and she did apologise but the damage was already done. I felt like a child being berated by a teacher. Appealing service and after a year there I will NEVER go back. Called Lloyds in Kingfield and they had my prescription immediately.

Very friendly and helpful staff, always provide a great service. The pharmacy does get very busy but the staff do their best.

Would give 0 stars if possible. They made me wait 3 weeks to fill one item 3 scripts one at a time, changed my nominated pharmacy without my consent confirmed by the practice, shouted at me, makes you wait for at least 30 minutes often outside in the heat without access to any seating just to be told after 25 minutes they don’t have the items. They are always rude. Pharmacist tried to throw me a bone by delivery of my medication but it was probably just to stop me complaining in store. Looks of disgust at customers. Honestly the staff there are so rude I was happy to wait on hold for an hour just to get away from them. AVOID AT ALL COSTS.

Never answer phone, absolutely useless. Avoid at all costs.

Edit to respond to their reply:
I called 80 times over two hours with the line ringing out each time. Good luck even informing them that they need to improve service.

This is a really awful pharmacy, the staff are rude and reluctant to help. I find you stand at the till for a while why the staff chat until they actually help & when they do they are super unhelpful. Then when I came in for something a bit more private, it was shouted out so the whole shop could hear!
There are always long queues, because the service is so slow. I would not recommend.

Thank you very much to the two ladies tonight that serve me 14.12.2022
Perna and Blessing

One of the worst pharmacy I ever seen , 2 lady’s inside with no clue how to release a NHS prescription…… one of them ladies stays for about 25 min on a computer and another one go in brake…. Inside of pharmacy 7 people waiting and outside on car park another 5 cars , you should go home if you don’t know how to do your job and leave people competent to do it !!!!!!!

Wouldn’t prescribe medication my child needed due to a 1 letter spelling mistake in prescription