LloydsPharmacy

I stood tonight in their branch at Sainsbury's - A woman was in eyesight working on prescriptions. She looked up at me and carried on working. I thought that she must be concentrating on an important prescription. I don't know if any other staff were working behind the scenes but i waited and waited. I waited some more - the woman now was not looking up - She had seen me - because we looked at each other. After an age - I said "Are you going to serve me or not?"
She said "Oh I didn't see you there." - She had.
Either you get the staff necessary to run a counter or train the ones you have to look out for customers who also have busy lives.
I have never thought that Lloyds are big on customer service - the one on Talbot Road is staffed by the most miserable and disengaged staff on the planet. I only ever visit a Lloyds Chemist if I am forced to.
You don't deserve the custom.

Absolute joke in times of need the reduced the opening hours without any warning the staff came to the door let another customer out 1 hour before closing time to inform myself and another customer that they have closed early, they have my prescription for an ear infection but would not even listen to me so I could explain, I now have very bad ear pain for another night, this due to very poor customer service

The worst chemist I have ever come across, you can never get through on the phone, they have shown total disregard to a vulnerable man who needed his medication. They changed delivery time without notification, delivered a day late causing the gentleman to miss 2 doses of his medication that impacted on him quite severely. Their explanation… different driver.

Older ladies in the pharmacy rude and useless. Attitude when asked if another pharmacy would have medicine required by prescription for a one year old was just painfully embarrassing for such an established business.

I couldn't get in to pickup my medication because I have covid
I rang up and asked if they could deliver it
They wanted £6 for delivery 200 yards around the corner cheaper getting a taxi to pick it up and drop it off

Absolutely fantastic service from chemist in Thornton Village. Thankyou. Friendly staff and very efficient.

33 times I've phoned up today for the other half of my daughters medication that she's owed amd not 1 person has answered the phone. On the 14th I when to get my daughter medication all staff where arguing behind the counter infromt of people in the waiting for medication all cause a lady had offerd to put some medication aside for my little girl.. you should all be ashamed of your self this is a huge global situation and people are just trying to get there kids the medication they need to keep them healthy no need for staff to be at eatchother especially infant of people seriouse think this place needs a staff chage or at least some training on respectful customer service!!

Usually 5+ staff, one miserable tiny pharmacist. One time they used to text when order ready, now say too busy.... really. Because they're so busy they just return/ cancel order so queue up for no reason behind some dipstick who doesnt know what they want or the staff wanting a chat. Very professional well recommended 😉