Well Marple Bridge - Town Street

The staff have changed so many times.
There never seems enough staff. However they are friendly and helpful.
Believe not all customers are nice. I know, short staffed, they must be overwhelmed sometimes.!!
Sometimes the shelfs seem empty,..and
Not so neat and tidy as it could be..so I gave this chemist 4 stars.. overall , not bad experience.
My opinion staff need help or longer hours

When ringing to chase up an urgent prescription, they have not answered the phone on multiple occasions in the last 2 days. I work 20+miles away and can't 'nip' out to go and check. I need this new prescription for a hosp appt I've got this week but can't find out, if its even available for collection!!! Eventually, the phone line just terminates the call- appalling service!

Absolutely shocking at answering the phone. Called 37 times. When you go in there they just leave the phone ringing. What if I was an elderly person who could only just make the trip to the shop, to be told it’s not ready or they don’t have it in yet!

ANSWER THE PHONE

Sorry but they cannot keep a resident chemist, continual stream of locums. Essential prescription items on long term order fail to materialise resulting in crisis situations. Not acceptable. 2 stars, not 1, because the counter staff are wonderful and do phenomenal things in an intolerable situation.

I went in west way wells pharmacy today as my psoriasis was stinging and playing up. Thy recommended me to E45 itch relief and i must state that they helped me find comfort and relief. They listened to me. They showed me the upmost respect and i really would like to say a huge thank you.

Poor service! Set up a repeat prescription and delivery for my mum as she can't get out the house and not once since it's been set up has it been done! Not one of the well pharmacies in this group in Stafford are any good!

I love this Chemist, the Staff whether rushed off their feet, overwhelmed because of shortage of Staff, being shouted at are always friendly and go beyond their duties to help me and others.

Lovely helpful staff but can rarely get through to them on the phone.