LloydsPharmacy

I've had the misfortune to use the Barry Waterfront Lloyds Pharmacy twice out of necessity between October 2021 and March 2022, and they are singularly the worst Pharmacy I've ever used.
Even though they claimed to be open until 6pm on 2nd March 2022, they did not answer their phone since I started ringing them at 4pm. When I arrived at 4:45pm, even though their online status is clearly stating 'Open until 6pm' their shutters were closed.
I've called into the GP Surgery next door, who tell me that there's a staffing issue at this Pharmacy, and that Head Office would not provide cover.
I shouldn't have to ask the GP Surgery, who are not linked to Lloyds Pharmacy, for this information. There should be a Lloyds Pharmacy answerphone message, or a sign on their door.
They are an absolute shambles, and I'll never use this specific Lloyds Pharmacy again.

Never had a bad experience until today. I understand they are busy as I could see they were, but there is absolutely 0 reason to speak to anyone who enters the pharmacy in a rude manner (unless they are rude first of course). You should not work in a pharmacy if you cannot remain calm and still treat customers with respect when it's busy. The way I was spoken to and looked at today was inexcusable.

I won't complain about the wait times but what iam here to complain about the ladies attitude behind the counter. Her name is Karen. And her body language is disgusting and the way she speaks to people is disgusting. I hate having to get my medication purely because of her, she huffs and puffs as she speaks to you and generally trys to belittle you and make you feel stupid infront of the rest of the public and staff. They couldn't supply my meds in time for me not so long ago, and as i was panicking she started laughing at me. Baring in mind, if I miss my meds I could have a seizure while driving and lose my driving licence and also my job. When I confronted her about laughing at my despair she didn't apologise she just gave me a dirty look

Worst excuse for a chemist i've ever seen.told today i would have to wait 4 days for my prescription due to staff shortages, but other people were sat down waiting for theirs to be made up. Only thing they are short on is get up and go.

The people that work in here have the most disgusting attitude and not very professional approach to the health care profession when all people want is just a friendly face when picking up there medication because they are not well .it would also be nice to be acknowledged when waiting so you don't feel that you are invisible
Poor staff
And very poor management
You need to do better

In line with other reviewers comments, also find staff are at best curt / abrupt at worst blatantly rude in the manner in which they speak to you. They are very good at hiding behind the counter chatting amongst themselves whilst doing a good impression of being both deaf / blind - they ignore you when you enter - a polite greeting / acknowledgement takes a split second - even if they are busy. All this is wrapped up with incompetence & unhelpfulness. It is clear to see they are under resourced but this in no way excuses their rudeness. This place needs more staff / strong management as vast improvement is required.

Had to change my prescription with the GP, for something similar, only to be told they didn't have it , but they did have my original prescription. Spent 2hrs back and forth, for no reason. Absolutely rubbish service. Never using them again.

I have had the unfortunate experience of having to visit this Lloyds pharmacy on 4-5 occasions, to try and pick up emergency prescriptions, on behalf of a friend. Twice the pharmacy were shut at 3pm due to staff shortages, on other occasions, once I was told they could not do the script as they were too busy, and only taking emergency antibiotic scripts , which mine clearly was, and still refused. Each and everytime I have been, I have found staff extremely rude and dismissive. Like customers are something on the sole of their shoe and beneath them. It's disgusting customer service.