Well Rathcoole - The Diamond

Worst experience ever . They usually never have the medicine in stock . One of the male pharmacists was so rude and arrogant it was unbelievable. Telling an asthma patient that an emergency supply is only for those that need it and only given on weekends and bank holidays (it was a Friday ) like asthma is something you can self control.. ??!!

Made me feel vulnerable. Never going again so glad I have boots across the road from who are more professional and helpful.

Awful mood on the staff, very unhelpful and was given medication without any instruction or advice! Will NOT be returning.

I have usually found Well Pharmacy to be helpful and friendly over the years until today 27.05.22 when I picked up a prescription later than normal. The sheer rudeness I received from the new lady (pharmacy assistant) in front of other customers was something else. I don’t know who she thought she was, or who she thought she was talking to. All because I left my prescription there for a couple weeks. It was as if I ‘had put her out’ for looking. Bearing in mind I’am an NHS worker and deal with the general public on a daily basis. So I know what true hardship is. I think she’d be more suited somewhere which isn’t customer service oriented as she clearly doesn’t know how to speak nor deal with people. Go to Boots across the road until Well Pharmacy sort their staff out as this isn’t the first complaint I have heard about her.

Appalling service! Refuse prescriptions on several occasions! Told to come back due to staff shortage. Never answer the phone.

Awful ,they never answer the phones. They are meant to pick up my prescription from doctors but haven’t done it. And a Very rude woman running things there

Very rude off hand manner ,with a women pharmacist, no one at counter ,for a good while,& number of us waiting. Never go there again!!!

Rude unhelpful staff. Uninterested when i asked for a prescription i had just been given by dr for shingles. Already went to 3 which were closed. She told me they were closing in 15 mins i explained i had been told by dr i needed it today. She told me to go to town they were too busy. Id like to point out I live kn my own and feel too ill to drive far. Thank God for boots opposite who despite closing at the same time and with ling queues were polite and helpful and after an understandable wait gave me my prescription. 10/10 for Boots Uplands if I could give Well 0 stars I would

Always get kinda shooed away by the same guy and never feel like my problem is being listened to. I don't even think he is a pharmacist. Never again.